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Job ID: 595264

A Vendavo technical writer is responsible for the following:

• Documenting product information used by internal and external configurators to design, install, implement, and maintain Vendavo products.
• Documenting product features for business end-users.
• Maintaining the Vendavo style guide.
• Preparing release notes and patch release notes.
• Doing document production work to distribute documentation releases.
• Maintaining the Technical Publications portal on the Vendavo intranet.

Skills

• Can create end-user and SI (engineer) facing documentation for enterprise software.
• Can interview engineers via e-mail, in person, and phone to get required information.
• Can analyze design/development documentation to assess information completeness and gaps.
• Knows basic SQL and can pass a simple test of SQL during interview.
• Can create and manage a database (e.g. Oracle and Mysql).
• Can proofread a document for English grammar errors with 95% or more capture rate.

Experience:

• 5 years experience documenting enterprise applications from scratch
• Experience and understanding of J2EE and N-tier applications
• Programming familiarity, preferably Java and OOP
• XML familiarity

Required Applications:

• Word 2003
• Acrobat Distiller
• FrameMaker 7.2
• PaintShop Pro or similar image editing
• Visio or other vector-based drawing package
• CVS or other source control software

Preferred Experience:

• Familiarity with Unix or Linux
• Defect tracking system
• Eclipse or other IDE familiarity

Attributes:

• Self-starter: able to work independently with minimum direction
• Knows when to ask questions and get more support

To apply:
Email Joni Bartlett

Job code: Q308-003

For the ambitious technical writing professional who wants the opportunity to work on a ground-breaking product, enjoys a flexible, collaborative work environment and a fast-paced development cycle, the Technical Writer position at Kana will keep you challenged and engaged.

KANA is a world leader in multi-channel customer service solutions. Our solutions help companies enhance customer loyalty by ending indifferent, impersonal, inaccurate, and inconsistent customer service. At KANA, you will have the opportunity to work hand-in-hand with the world’s best-known brands, with industry thought leaders, and together shape the future of customer service solutions.

As part of our team, you will apply your enthusiasm for technology to plan, research, write, release, and maintain documentation for our SOA enterprise applications, and you will work with our developers and product management to understand the behavior and uses of our products. This is more than a basic documentation type of job. Our products are complex enterprise applications, and are built with customization in mind. You will need to understand the application, so you may need to know how to install and work with it to meet that end. You will definitely need to understand the end-to-end behavior to competently explain it to your readers.

Duties and Responsibilities
As a Technical Writer in our offices in Menlo Park your primary responsibility will be to:

• Write technical documentation including API Guides, Customization Guides, Developer Guides, “How To” Guides, Reference manuals, user guides, and more
• Design and write entire manuals, collections, or online help systems with little or no guidance
• Organize existing documents; identify documentation holes and spearhead efforts to fill them in
• Edit, clarify, and proofread documents written by engineers
• Coach non-writers on ways to improve their writing skills
• Provide product feedback to representatives of Development, QA, and Usability
• Recognize problems with and suggest improvements for authoring and production tools, documentation processes, presentations, and standards
• Work within the agile development process

If you are interested in starting a progressive and gratifying career with a company that is charting new territory in technology, then KANA is the place for you! This is a demanding job that will give you an unbeatable experience, and we require talented people with a strong work ethic. If you can match the following qualifications, send us your resume.

Candidate Profile
What you will need to be successful in this role:

• Bachelor’s degree or higher.
• Proven self starter.
• 2-5 years proficiency in technical writing tools such as Frame, Adobe
• Proven track record of researching and writing the very best documentation for developers (APIS, SDKs, web technologies) preferred
• 2-3 years experience in auto-generating reference documentation using tools such as javadoc preferred
• Familiarity with software source control systems such as Perforce.
• 2-5 years experience in effectively packaging documentation and release notes for releases
• Knowledge of HTML and CSS.
• Good technical understanding of XML and XML Schema.
• Understanding of AJAX, REST, SOAP, XSLT, or other web-based technologies.
• Ability to cope with fast-paced and constantly changing environments.
• Exceptional communication and interpersonal skills.
• Ability to quickly develop rapport with engineers.
• Ability to work with product management to understand products
• Desire and experience to become an expert user yourself, so you can write for all users

To apply:
http://www.kana.com/about.php?tid=61&careerID=121