CA Wily, Senior Tech Writer – South San Francisco June 30, 2009
Posted by synergistech in peninsula, san francisco, staff opp, technical writer.2 comments
This hiring manager is a friend and asked me to post this on her behalf. She must fill the post by mid-July or her req’s funding disappears.
CA, Inc. (NYSE: CA), one of the world’s leading independent, enterprise management software companies, unifies and simplifies complex information technology (IT) management across the enterprise for greater business results. With our Enterprise IT Management vision, solutions and expertise, we help customers effectively govern, manage and secure IT. Customers can evolve their IT operations from being reactive and focused only on technology to being flexible, adaptable and focused on serving the business. Today, CA, formerly known as Computer Associates, serves the majority of the Fortune® 1000 companies, as well as government organizations, educational institutions and thousands of other companies in diverse industries worldwide.
We are currently looking for a qualified Senior Technical Writer to join our Wily Technology (a division of CA) Information Development team at our office in South San Francisco, CA.
The qualified candidate will develop and maintain Installation, Configuration, Administration and how-to documentation. Depending on your experience, you may be involved in implementing online help, exploring alternative methods to provide our customers with the knowledge they need to meet their goals, or helping to re-architect our existing information. You will manage multiple projects simultaneously, learn the products hands-on, and work as an integral part of the product team.
Position Requirements
- Must have 5+ years of technical writing experience
- Be proficient with FrameMaker and online help tools such as RoboHelp or WebWorks
- Useful to have AuthorIT experience
- Must have excellent verbal communication skills, flexibility, the ability to manage priorities, familiarity with traditional and agile software development life cycles, and the ability to interact with all levels within the development organization
- Should have a working knowledge of enterprise software, J2EE architecture, and best practices in usability and Information Development
To apply:
Email Gigi Hana, pubs manager, at gigi.hanna@ca.com, after reviewing the company’s site at http://www.wilytech.com.
Electronics for Imaging Publications Manager – San Mateo May 11, 2009
Posted by synergistech in manager, peninsula, staff opp, technical writer.add a comment
Technical Publications Manager
We’re looking for a dynamic manager to lead a talented publications team producing user and service documentation to support our flagship Fiery product line.
The ideal candidate will have at least 8 years experience leading documentation development in a fast-paced, demand-driven software and/or hardware environment. With extensive experience producing documentation pushing the limits of FrameMaker and with proven expertise in structured documentation concepts, you will help lay the groundwork to get us to the next level.
The key responsibilities of this position include:
- managing the English writing staff, including lead and senior writers, some of whom are remote.
- working collaboratively with Engineering Program Management and OEMs to define project deliverables.
- working closely with lead writers and senior production staff to define project schedules, and allocating/monitoring writing resources to meet established schedules.
- building relationships with Engineering and other internal groups.
- identifying opportunities for process improvement.
To apply:
Email HR (careers@efi.com)
Rhythm NewMedia Web Designer – Mountain View September 16, 2008
Posted by synergistech in graphic designer, peninsula, staff opp.add a comment
Rhythm NewMedia is seeking a Web Designer that will be responsible for creating the pages, layout, and graphics for web pages, and play a key role in the development of Rhythm’s website properties. They will maintain the look and feel based on pre-established guidelines and design attractive graphics, images, and other visual elements, and adapt them for the website’s pages.
They will be a point of contact during the course of a variety of projects, responsible for the success of each project through efficient scheduling, meticulous systems development as well as effective coordination and communication between all parties involved. They will maintain project plans and schedules; design systems to drive key team actions required to meet project delivery requirements; track and report on milestones and the status of critical project deliverables.
Some Specific Duties Include:
- Uses Rhythm’s content management systems to regularly maintain and update all content for posting to online and mobile websites
- Design special project or special feature pages, as hot issues or “branded” efforts emerge
- Interface with multiple departments at Rhythm to establish schedules, refine concepts, gather information, drafts language, and obtain reviews and approvals as required to complete projects
- Maintain a high level proficiency in HTML (e.g., participates in training sessions, learns new software applications to further develop skills)
- Attends meeting or work groups as needed to learn about subject matter, graphic design, format and facilitating copy
- Effectively utilize established asset management systems as the main source for images, fonts, editorial style, digital assets and images as needed
- Coordinate, edit, and check the content integrity of the website regularly
- Monitor, analyze, and report on Web statistics
- Stay abreast of Web technologies, standards, and usability principles
- Coordinate and manage outside vendor services
- Manage and produce special marketing and research projects as assigned
Experience/Qualifications:
Must Have:
- High proficiency using HTML and other web applications
- Ability to learn other new technology applications for communications and design
- Successful experience related to graphic design, creative services, project management, and related fields with a particular emphasis on designing for electronic media and the web
- Ability to handle code, web content, and layout using HTML, CSS, and other common technologies
- Design layout experience and creative mind
- Experienced with the latest computer and graphic design systems including, but not limited to, Adobe Creative Suite, especially skills in Adobe PhotoShop, cropping, color-correcting, and optimizing images
- Knowledge of Flash a plus
Personal Attributes:
- References at all previous positions held should be at the “super star” level, on the following scale: super star, excellent, good, above average, average
- High energy and ready for the demands of a high energy start up
- Outstanding written, oral, and interpersonal communication skills
- Highly self driven & motivated. Lots of initiative and drive
- Reliable – delivers results as planned
- Is interested in building a high value company – not looking for a quick flip
- Very strong at teamwork – can work effectively with other functions
- Sunny personality. Will add positive energy to the company’s environment through his/her personality
- Good chemistry with current team and investors
- Impeccable integrity
To apply:
Email HR
Medimedia Editorial Director – San Bruno September 15, 2008
Posted by synergistech in editor, manager, medical writer, peninsula, staff opp.add a comment
Ref ID: mmus-00002465
MediMedia USA, Inc. is an innovative specialty healthcare communications, publishing and medical education company with over 1,600 employees in seventeen U.S. locations. With a presence in every portion of the U.S. that manufactures, markets and sells healthcare products and services, our extensive resources allow us to provide a consistent level of excellence.
Krames, a division of The StayWell Company and MediMedia, is the healthcare industry’s premier publisher of consumer health information products sold into the business-to-business market. Our innovative team of health publishing professionals is seeking an Editorial Director.
This is a senior product development management position reporting to the VP & Publisher. The Editorial Director will develop and implement the overall publishing strategy of all Krames content and publications for all markets in electronic and print formats. Responsibilities include planning, directing and driving product management activities; leading the Editorial group toward building new electronic products and growing current product lines; creating project scope and content requirements as well as determining timelines. You will also work closely with Executive Director of Content, the Sales and Marketing teams, and the Electronic Solution team in executing project plans.
Qualified candidates must have:
- 6+ years’ health publishing and electronic product development experience
- Successful management experience; strong leadership, project management and problem solving capabilities
- Ability to work well on cross-functional teams
- Excellent analytical skills; outstanding written communication, presentation, and relationship-building skills
- Demonstrated ability to identify stakeholder needs and engage customers and external advisors in obtaining market and product feedback
- Knowledge of basic product marketing methods and techniques
- Must also have strong business knowledge of the healthcare market, the medical industry and/or medical communications and publishing
- Approximately 25% travel required
- A proven track record of developing health information products or product management experience within the healthcare industry is desired
- RN, MPH, MBA or equivalent preferred
Krames offers competitive salaries, excellent benefits and a business casual work environment, free parking, and access to a BART shuttle.
If you are a self-directed professional with solid people management skills and you meet the qualifications required above, please submit your cover letter, resume, and salary requirements by applying online directly via our corporate career center.
To apply:
https://sh.webhire.com/servlet/av/jd?ai=798&ji=2267900&sn=I
Facebook User Experience Researcher – Palo Alto September 15, 2008
Posted by synergistech in peninsula, staff opp, user experience (UX).add a comment
Facebook is seeking an experienced User Experience Researcher to help drive customer experience research at Facebook and create our usability lab. This is a full-time position based in our main office in downtown Palo Alto.
Responsibilities:
- Plan and build out the Facebook Usability Lab
- Manage budgets and a busy usability testing schedule as well as prioritize the usability roadmap
- Define Facebook research strategies and methodologies
- Create a research and usability plan/process in partnership with product management, marketing and product engineering
- Plan, design and conduct high quality user experience research projects for the website, and related products (platform, advertising, etc)
- Work closely with engineers, product managers, and designers to provide user insights
- Advocate for the user by building consensus with designers, engineers, and leadership
Requirements:
- At least 2 years of experience leading user experience research activities, including, contextual inquiry, RITE and standard usability testing, benchmark testing, heuristic evaluation, card sorting, focus groups and survey design
- Bachelor, Master or PhD in Anthropology, Cognitive or Experimental Psychology, Cognitive Science, Human Factors, Human-Computer Interaction, Computer Science, or related area
- Experience with a variety of research methods and proven ability at articulating the value and ROI on research efforts
- Strong project management and decision-making skills
- Excellent oral and written communications skills
- Able to use insights from user research to drive product strategy and innovation by facilitating cross-functional participation in analysis and brainstorming
To apply:
http://www.facebook.com/jobs/position.php?st=User%20Experience%20Researcher
Facebook Copy Editor – Palo Alto September 15, 2008
Posted by synergistech in editor, marcom, peninsula, staff opp.add a comment
The User Communications team is a division of the User Experience and Design team. This group drives and monitors messaging and how Facebook speaks to its users about its product. Providing the “voice of Facebook” at every level, from the blog to the error messages, falls to the collaborative work of this team with virtually every part of the company. The User Communications team is looking for a talented copy editor. The copy editor will report in to the Senior Editor. This position is full-time and based in Palo Alto, Calif.
Responsibilities:
- Execute on strategic style and voice across Facebook.com
- Drive messaging direction and language for specific products and native applications
- Work with PMs, Engineers, and Designers to create all necessary copy pre and post-launch of new products
- Act as consultant with teams across the company to ensure a consistent Facebook voice
- Provide editorial feedback for blog posts related to assigned projects
Requirements:
- A BA/BS with at least a minor in English, communications, or a related field
- Technical fluency and interest in technology
- A talent for and interest in writing clear prose
- Deep knowledge of Facebook’s products and functionality
- Strong written and verbal communication skills
- An interest in working in diverse areas of the company and with many different partners
- Strong attention to detail, ability to drive consensus and problem solve
- Great patience and a good attitude towards coworkers
To apply:
http://www.facebook.com/jobs/position.php?st=Copy%20Editor
Facebook Marketing Communicator – Palo Alto September 15, 2008
Posted by synergistech in marcom, peninsula, staff opp.add a comment
Facebook is seeking a Marketing Communications professional to join the Market Development Team. This position will assist the Facebook Sales team in articulating the Facebook value proposition and advertising product benefits to our marketing partners through compelling visual and written materials. The ideal candidate will have experience in digital marketing working with Creative, Sales and Product Marketing teams. This position is full-time and reports to the Market Development Manager.
Responsibilities:
- Develop dynamic, effective sales tools including presentations, print and online media kits and collateral
- Leverage 3rd party and internal data to create relevant stories for marketers
- Work with marketing teams to develop in-market communication tools
- Assist with key client meeting presentation development including presentation flow and concept mocks
- Work with creative team to develop new standardized materials
- Work closely with cross functional teams to ensure the Sales team is armed with the latest information in a professionally communicated format
Requirements:
- 2-3 years experience in marketing communications
- Skilled storyteller with experience in communicating the value of a marketing opportunity to brands
- Creative thinker with ability to execute quickly on concepts
- Ability to translate product and engineering documentation in to concise materials that illustrate the value for marketers and bring the concepts to life
- Strong visual design skills
- Must be excellent at creating visually and intellectually stimulating collateral via Keynote, PowerPoint and InDesign
- Must be able to work independently and contribute to the overall success of the team
- Must be able to multi-task and keep on track in a fast paced, ever changing environment
- Avid Facebook user a plus
To apply:
http://www.facebook.com/jobs/position.php?st=Marketing%20Communications
Financial Engines Proofreader/Editor – Palo Alto September 15, 2008
Posted by synergistech in editor, marcom, peninsula, staff opp.add a comment
Editor of Customer Communications
Financial Engines Inc. is seeking a detailed orientated communications review specialist with strong editing skills. This individual will report to the Manager, Communications Support and will be responsible for the review of all customer campaign materials for data and grammatical accuracy as well as product integrity. Timeliness, accuracy, and ability to quickly learn nuances of product offerings are required attributes. The individual will be responsible for managing the daily volume and flow of communication team requests and establishing a communications review process with define timeframes and guidelines.
Responsibilities:
- Provide the final approval of all communications campaign materials for release to production.
- Work closely with Communication Managers, Investor Communications, Communication Coordinators, Production and Legal to ensure timely delivery of approved campaigns to meet customer deadlines.
- Maintain hard and soft copies of approvals.
Qualifications:
- Project management experience.
- Quality Control and/or proofreading experience.
- Ability to excel in a fast paced and deadline driven environment.
- Excellent organizational and communications skills, attention to detail and follow-up.
To apply:
Email HR
FibroGen Senior Medical Writer – South San Francisco September 15, 2008
Posted by synergistech in copywriter, editor, marcom, medical writer, peninsula, staff opp.add a comment
Job Code: 8-124 BSP
Description
The Senior Medical Writer is responsible for writing, editing, and/or reviewing clinical documents including, but not limited to, clinical study reports, investigator’s brochures, integrated regulatory summary documents, protocols, and manuscripts. This individual creates documents that effectively and clearly convey scientific data, ensuring that such documents comply with regulatory, journal or other guidelines in terms of content, structure, and style. Additional responsibilities include the following:
- Write high-quality clinical documents that support FibroGen’s goals and objectives.
- Identify the customers for each document, and formulate and convey key messages clearly and concisely for those customers.
- Understand the key components/messages for regulatory submissions as embodied in FDA and ICH guidelines, for instance, the Clinical Expert Report and Clinical Overview components of the Common Technical Document.
- Keep current with therapeutic area(s) relevant to assigned projects.
- Use appropriate FibroGen stylistic conventions.
- Keep up-to-date on the software needed for this position.
Requirements
- Minimum of 5 years of industry experience as a medical writer; an undergraduate degree in a scientific discipline, pharmacy, or medicine is preferred; an advanced scientific degree is a plus.
- Knowledge of, or aptitude for understanding, medicine; familiarity with the drug development process and regulatory documentation.
- Ability to gather and synthesize large amounts of data.
- Demonstrated ability to write clear, concise, and effective drug development documents, including the ability to turn data into visuals that convey the key messages and to communicate complex information effectively and accurately.
- Understanding of the role of various documents relevant to drug development in an international environment.
- Good team player; excellent written and verbal communication skills, and the ability to work well with others.
- Proven document planning and project management skills.
- Ability to meet timelines without compromising document quality.
- Ability to communicate with professionals from many functional disciplines and to work across teams (often remotely).
- Ability to ensure consistency within and across documents to avoid confusion.
- Competency in relevant software applications.
To apply:
http://careers.clinicaspace.com/Jobs/Public/JobDetails.aspx?JOB_ID=233249&type=partner&source=topusaFJ_ppc
Marketo Senior Information Developer (Technical Writer) – San Mateo September 15, 2008
Posted by synergistech in information architect, manager, peninsula, staff opp, technical writer.add a comment
Job ID: 604094
The position reports to the Director of UX & Product Management. In this position, you will have access to all stakeholders in and out of the company. It will be highly interactive and requires a great writer with a sharp mind as well as a creative spirit.
Responsibilities include:
- Create and organize sparse documents into a comprehensive information architecture
- Deliver high quality customer/user oriented documentation on schedule
- Manage the creation of new content and/or re-edit existing ones.
- Work closely with core development engineers to gain critical insight into product functionality
- Define and organize and release on-line documents, such as:
- Frequently Asked Questions
- Getting Started Guides
- General User Manual
- On-line help
- Informal Q&A with Customers
- New Features Documentation
- Internal Blogging
- Define and refine templates, standards and processes for high quality information architecture
- Provide regular schedule and deliverable updates to managers
- Foster cross-functional teamwork and open communication
- Collaborate deeply with team members responsible for customer services and training to produce a seamless information architecture
Skills
- 5+ years of experience in developing high quality, preferably on-line documentation. Engineering or CS degree a plus.
- Good understanding of technical writing processes from concept to delivery including organization, writing, editing, and production.
- Excellent writing and technical skills with proven experience writing high-quality documentation for complex software products.
- Working knowledge of design flows and engineering basics experience desired.
- Candidate must also have working experience and deep knowledge of the ‘tools of the trade’, e.g., RoboHelp, Flare, Wikis, Word, Adobe Acrobat, etc., along with Microsoft Office and HTML editing software.
- Must demonstrate proven strong leadership, decision-making and communication skills and a keen ability to analyze documentation needs and complete projects with little direction.
- Ability to build rapport with busy developers and willingness to attend their meetings to determine what information is relevant to documentation is a must.
- Management experience is a great plus.
Requirements
- Online samples of documentation
- Show us samples of your writing to be considered for the position.
- There is an existing library of materials at http://success.marketo.com which will need a fresh information architecture approach. You can also find videos and demos at http://www.marketo.com/demoFull.php.
Feel free to re-write any content to show your style and abilities. None of the submitted materials will be used in production.
Company Description
Would you like to join the fastest growing company in Marketing Automation field, and be part of a highly proficient and fun team that is defining this new and exciting emerging market? Then Marketo is the place for you.
Marketo is looking for a top-notch senior tech writer who can lead our documentation effort into the future. Our customers need a wide array of comprehensive documentation to accomplish their mission. The Marketo system has an extremely fun and easy to use interface, but Marketing can be complex and sophisticated, and therefore marketing professionals need good guidance to realize the most value of our system. The Senior Information Developer at Marketo will be responsible for creating, organizing and publishing a broad set of documentation to our end users, distilling technical product details into business level user documents.
To apply:
http://www.marketo.com/about/careers-senior-information-developer.php
Vendavo Senior Technical Writer – Palo Alto September 15, 2008
Posted by synergistech in editor, peninsula, staff opp, technical writer.add a comment
Job ID: 595261
A senior technical writer is responsible for the following:
- Creating documentation about configuring and customizing Vendavo products (for internal and external configuration engineers).
- Create and maintain tools documentation.
- Create API documentation.
- Create code examples in Java, JavaScript, and SQL.
- Review online developer forums for answers to common questions and user-generated content to include in the documentation
- Work closely with the development team, attend regular project meetings, and represent the interests of the writing group.
Skills
- Programming in Java, JavaScript, and SQL
- Can interview engineers via e-mail, in person, and phone to get required information.
- Can analyze design/development documentation to assess information completeness and gaps.
- Understand relational databases (Oracle and/or DB2) and SQL.
- 4 years experience with FrameMaker.
- Excellent written and verbal English language skills
- An ability to act as a writer, editor, and peer reviewer
Experience:
- 5 years experience creating developer documentation from scratch
- Experience and understanding of J2EE and N-tier applications
- Programming familiarity (experience a plus), preferably Java and OOP
- XML familiarity
A successful candidate has experience using the following applications:
- FrameMaker 7.2 or 8.0
- PaintShop Pro or similar image editing software
- CVS or other source control software
- Ecipse or some other IDE
Preferred Experience:
- Either educational or practical experience with Java
To apply:
Email Joni Bartlett
Vendavo Technical Writer – Palo Alto September 15, 2008
Posted by synergistech in peninsula, staff opp, technical writer.add a comment
Job ID: 595264
A Vendavo technical writer is responsible for the following:
- Documenting product information used by internal and external configurators to design, install, implement, and maintain Vendavo products.
- Documenting product features for business end-users.
- Maintaining the Vendavo style guide.
- Preparing release notes and patch release notes.
- Doing document production work to distribute documentation releases.
- Maintaining the Technical Publications portal on the Vendavo intranet.
Skills
- Can create end-user and SI (engineer) facing documentation for enterprise software.
- Can interview engineers via e-mail, in person, and phone to get required information.
- Can analyze design/development documentation to assess information completeness and gaps.
- Knows basic SQL and can pass a simple test of SQL during interview.
- Can create and manage a database (e.g. Oracle and Mysql).
- Can proofread a document for English grammar errors with 95% or more capture rate.
Experience:
- 5 years experience documenting enterprise applications from scratch
- Experience and understanding of J2EE and N-tier applications
- Programming familiarity, preferably Java and OOP
- XML familiarity
Required Applications:
- Word 2003
- Acrobat Distiller
- FrameMaker 7.2
- PaintShop Pro or similar image editing
- Visio or other vector-based drawing package
- CVS or other source control software
Preferred Experience:
- Familiarity with Unix or Linux
- Defect tracking system
- Eclipse or other IDE familiarity
Attributes:
- Self-starter: able to work independently with minimum direction
- Knows when to ask questions and get more support
To apply:
Email Joni Bartlett
Intuit Senior Instructional and Content Designer – Mountain View September 15, 2008
Posted by synergistech in course developer, information architect, peninsula, staff opp.add a comment
Job ID: 599946
Job Code: 66584
Intuit’s Legal and Compliance Organization is seeking a full-time senior instructional and content designer who will drive the design and development of scalable online training through the use of technology. You’ll determine the approach and process for department wide training before writing, designing and creating online training for Business Unit and Functional Group customers through Web-based self-help and technology based training systems.
We’re looking for an individual who is a seasoned writer and experienced technology-based instructional designer who can think about our services and needs end-to-end to drive the delivery of significant online and self-help training programs. Great verbal communication and influencing skills are a must with a proven track record of driving change through learning.
Required Skills:
- Experience developing self-help content, technology-based self-paced training and classroom training with a focus on continuously improving the customer’s experience by understanding what’s important, measuring how we’re doing, and driving priorities to improve.
- Expert in course authoring tools (both ILT and TBT) such as HTML, Dreamweaver, and Coursebuilder, Outstart Evolution, Outstart Trainer Connect, Articulate, Visio, Adobe Presenter.
- Expert in software such as Snag-It, Viewlett, Photoshop, Flash, Fireworks used to create graphics and animation, capture screen shots, and produce demonstrations; understands naming conventions, storage structure, file transfer protocol and SCORM.
- Demonstrated skill using adult learning theory in the creation of training materials including: whole task modeling, learner-centered instruction, action learning methods and feedback, and remediation techniques.
- Experience utilizing instructional design process methodology including: analysis of the audience, job tasks, the development of curriculum maps, storyboards, flowcharts, performance objectives, testing strategies, and learning activities.
- Understands problems that arise in a typical online and classroom situation and designs curriculum to minimize or prevent these problems.
- Develops effective content and learning exercises to meet specific training objectives.
- Exceptional written / verbal language and grammar skills with a proven track record of creating online communication and training making complex subjects understandable.
- Works independently, initiating and following through on all phases of assigned curriculum development projects.
- Conveys information of a legal and compliance nature through clear explanations, examples, and learning activities turning legal jargon into easy to understand language.
- Ability to assess and deliver on internal department training needs.
- Training experience in the legal and compliance domain a plus.
You’d be a great fit for our team if you:
- Proven ability to own and drive change in organizations through learning.
- Experience proactively driving and working closely with cross-functional teams.
- Strong ability to influence Business Partners and drive results by developing a comprehensive understanding of customer/client business changing needs, issues and priorities.
- Are interested in developing innovative ways of delivering learning solutions.
- Are flexible. Be able to let go of your work and change priorities as needed.
Qualifications:
- Master’s degree in instructional design technology, related field, or equivalent experience.
- Significant experience in writing, developing, leading and implementing technical-based (TBT) design projects; Proficient in the development of programming routines to support TBT development.
- Skilled in the creation, implementation and validation of assessments to measure the effectiveness of training to achieve business priorities.
- Significant experience in courseware development of a complex nature, demonstrating speed and efficiency of advanced instructional design.
- Experience managing end-to-end, instructional design process-based methodology (analysis, design, development, and delivery) to create curriculum programs.
- Significant experience leading through influence to deliver results.
- Demonstrated expertise in needs assessment, test design and validation, and measurement of the effectiveness of training.
Company Description
Intuit is ranked #1 Most Admired Software Company by Fortune, and #43 on Fortune’s Top 100 companies to work for. Intuit is a company that practices what it preaches and values its employees. Its culture encourages and facilitates work-life balance, a learning and development environment, and giving back to the community. Intuit offers excellent pay & benefits, a generous 401K matching program, & continuing education.
Intuit Inc. (NASDAQ: INTU) is the leading provider of financial software and Web-based services for consumers, small businesses and accounting professionals. Its flagship products and services — including QuickBooks, and TurboTax — simplify personal finance, small business management, payroll processing, tax preparation and filing. Founded in 1983, Intuit has annual revenues of nearly $3 billion and reaches over 25 million customers with over 7,000 employees. For additional information about our company and recent initiatives, please visit our website at www.Intuit.com.
To apply:
Email Shilpa Farmer
Kana Technical Writer – Menlo Park September 15, 2008
Posted by synergistech in peninsula, staff opp, technical writer.add a comment
Job code: Q308-003
For the ambitious technical writing professional who wants the opportunity to work on a ground-breaking product, enjoys a flexible, collaborative work environment and a fast-paced development cycle, the Technical Writer position at Kana will keep you challenged and engaged.
KANA is a world leader in multi-channel customer service solutions. Our solutions help companies enhance customer loyalty by ending indifferent, impersonal, inaccurate, and inconsistent customer service. At KANA, you will have the opportunity to work hand-in-hand with the world’s best-known brands, with industry thought leaders, and together shape the future of customer service solutions.
As part of our team, you will apply your enthusiasm for technology to plan, research, write, release, and maintain documentation for our SOA enterprise applications, and you will work with our developers and product management to understand the behavior and uses of our products. This is more than a basic documentation type of job. Our products are complex enterprise applications, and are built with customization in mind. You will need to understand the application, so you may need to know how to install and work with it to meet that end. You will definitely need to understand the end-to-end behavior to competently explain it to your readers.
Duties and Responsibilities
As a Technical Writer in our offices in Menlo Park your primary responsibility will be to:
- Write technical documentation including API Guides, Customization Guides, Developer Guides, “How To” Guides, Reference manuals, user guides, and more
- Design and write entire manuals, collections, or online help systems with little or no guidance
- Organize existing documents; identify documentation holes and spearhead efforts to fill them in
- Edit, clarify, and proofread documents written by engineers
- Coach non-writers on ways to improve their writing skills
- Provide product feedback to representatives of Development, QA, and Usability
- Recognize problems with and suggest improvements for authoring and production tools, documentation processes, presentations, and standards
- Work within the agile development process
If you are interested in starting a progressive and gratifying career with a company that is charting new territory in technology, then KANA is the place for you! This is a demanding job that will give you an unbeatable experience, and we require talented people with a strong work ethic. If you can match the following qualifications, send us your resume.
Candidate Profile
What you will need to be successful in this role:
- Bachelor’s degree or higher.
- Proven self starter.
- 2-5 years proficiency in technical writing tools such as Frame, Adobe
- Proven track record of researching and writing the very best documentation for developers (APIS, SDKs, web technologies) preferred
- 2-3 years experience in auto-generating reference documentation using tools such as javadoc preferred
- Familiarity with software source control systems such as Perforce.
- 2-5 years experience in effectively packaging documentation and release notes for releases
- Knowledge of HTML and CSS.
- Good technical understanding of XML and XML Schema.
- Understanding of AJAX, REST, SOAP, XSLT, or other web-based technologies.
- Ability to cope with fast-paced and constantly changing environments.
- Exceptional communication and interpersonal skills.
- Ability to quickly develop rapport with engineers.
- Ability to work with product management to understand products
- Desire and experience to become an expert user yourself, so you can write for all users
To apply:
http://www.kana.com/about.php?tid=61&careerID=121
Cengage Learning Vocabulary Editor – Belmont September 15, 2008
Posted by synergistech in editor, peninsula, staff opp.add a comment
Global Production and Manufacturing Services (GPMS), a shared services division of Cengage Learning, supports our business unit customers in their goal of supplying education and training solutions to their customers across the globe by providing world class production and manufacturing services.
BACKGROUND: Vocabularies and indexing are critical components of Cengage Learning’s overall value proposition. To meet customer demand for current, targeted, and customized solutions, Cengage Learning (CL) must optimize the quality, accuracy, standardization, and efficiency of vocabularies and indexing. The Vocabulary Development Team is a center of excellence within the broader Indexing Services organization responsible for creating and maintaining controlled vocabularies that support the successful customer search experience.
POSITION DESCRIPTION:
Contributes to the development and implementation of standard controlled vocabularies, including thesauri, classification vocabularies, and named entity authority files, to ensure a high level of customer satisfaction with a competitive edge for Cengage Learning products and publications.
ESSENTIAL DUTIES/RESPONSIBILITIES:
- Develops, documents, and maintains the Cengage Learning master thesaurus and other controlled vocabularies. Maps outside vocabularies to CL vocabularies to support initiatives with other information providers. May map, link, or classify CL vocabulary elements in support of vocabulary reengineering goals.
- Collaborates with various CL business units and outside contractors as needed to coordinate vocabulary development, vocabulary reengineering, and indexing efforts. Provides input to schedules and project plans for vocabulary development projects and monitors milestone and completion dates. May function as project lead as appropriate.
- Works with key stakeholders to define and document internal and external customer requirements for specific subject area, topical thesauri, and/or classification vocabularies for CL products and services. Recommends implementation of standard vocabularies in information products and services.
- Responds to indexer and customer feedback on vocabulary-related problems or issues, conducting research as needed. May update legacy content to reflect vocabulary changes. Recommends customer-focused improvements to vocabulary content and editorial policy as appropriate.
- Monitors industry standards, practices, and trends in controlled vocabulary management and usage. Researches and evaluates existing thesauri and classification vocabularies.
- Establishes and coordinates effective communication within team and with other departments and areas to exchange information, coordinate common efforts, initiate new projects, and maintain effective working relationships.
- Performs additional responsibilities as needed to achieve company goals
Knowledge/Skills/Experience:
- BA or equivalent experience required; advanced degree in library/information science desirable.
- Knowledge of basic information retrieval concepts and practices required.
- Familiarity with thesaurus or other controlled vocabulary development experience in a database publishing environment preferred.
- Minimum one year experience working with the electronic management of information and use of computers required. Online searching and indexing experience preferred. Training in or experience with relational databases preferred.
- Knowledge of database publishing and database and document management concepts and techniques required. Experience with Gale or other electronic CL products and services, editorial policies, markets, and competitive information products preferred. Understanding of CL’s customers’ needs and commitment to meeting them required
- Experience in the use of vocabulary management software applications preferred. Proficiency in basic office software applications, understanding of computer technology, and interest in and ability to learn new computer skills required.
- Excellent written and oral communication skills, including ability to communicate effectively with technical and non-technical staff and internal customers, and the ability to build consensus across functional areas required.
- Demonstrated analytical and problem-solving abilities and the ability to work independently required.
- Proven ability to manage multiple assignments and responsibilities within deadlines required.
- Fluency in Spanish highly desirable.
To apply:
http://tbe.taleo.net/NA1/ats/careers/requisition.jsp?org=LEARNING&cws=1&rid=1686
