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Requisition #: 560074

ESSENTIAL FUNCTIONS:

• Deliver technical documentation for JavaFX. This documentation includes, but not limited to, Screencasts, Videos, Online Help, Tutorials, and Technical Articles.
• Scope requests for documentation work and develop plans and schedules for documentation deliverables.
• Participate on the product teams and various initiatives related to the job.

MARGINAL FUNCTIONS:

• Improve processes and tools related to the job.

REQUIRED KNOWLEDGE:

• Ability to write clearly and concisely to describe product features at an appropriate level of detail for various audiences.
• Experience delivering developer-focused documentation, such Tutorials, Online Help, Technical Articles, Code Samples, Screencasts, and Videos.
• Ability to identify and communicate with the target audience and evaluate the audiences information needs.
• Working knowledge of XML, HTML, writing tools (Helen, DreamWeaver, etc), and multimedia tools (Flash, Flex, Camtasia, Silverlight, Photoshop, etc).
• Excellent communication and people skills. Ability to work effectively and positively with a broad range of people in remote work locations.

PREFERRED KNOWLEDGE:

• Familiarity with Java programming language and related technologies. Knowledge of C, C++, and web application programming is a plus.
• Ability to write simple Java program examples.

YEARS OF EXPERIENCE:
3-5+

MINIMUM LEVEL OF EDUCATION:
College degree with relevant technical writing or computer science course work

FIELD OF STUDY:
Computer Science, Technical Writing, Information Design

To apply:
http://www.sun.com/corp_emp/search.cgi?loc=40&req=560045&u=&p=

SupportSoft, Inc. (NASDAQ: SPRT) has an immediate opening for a Technical Writer/Editor who will be a part of the technical publications team working closely with the software developers, architects, Global Services and Training.

SupportSoft is a global provider of software and services that automate the resolution of technology problems. Our Consumer group, launched in 2007, is a rapidly growing provider of direct to consumer technology support (support.com).  We’re leveraging our 10 years of experience developing support software to transform the booming consumer support space.

Responsibilities:

• Create documentation for a highly technical audience including internal and external resources.
• Write online help and user documentation for SupportSoft products.
• Learn to install, configure and use SupportSoft products in order to write concise documentation.
• Describe how to configure operating systems, web servers, application server, database servers, load balancers, and encryption mechanisms such as https and public/private key pairs.
• Help to define clear documentation processes.
• Give usability feedback to the product team.
• Work closely with SOP development, training development, QA and other groups to understand and document policies and procedures for each group.
• Role will be 80% writing and 20% conformance editing.
• Work closely with translation houses for localization of content.
• Manage documentation revision control.

Additional Responsibilities:

• Undertake the documentation effort for the product(s) that he/she is responsible for.
• Deliver documentation for software applications and solutions within the set schedule with high degree of quality.
• Review documentation project against goals to provide status reports.
• Actively interface with the SOP Development, Training Development, QA management and other internal teams to address product documentation or usability issues in the field.
• Retain and keep appraised of current technology usage in the area of technical writing/content development.
• Cultivate strong working relationships with co-workers and individual contributors.
• Learn and develop a strong understanding of the product and the domain.
• Review content and provide constructive feedback to the technical publications team and/or document authors.

Qualifications:

• At least 3 years of Technical Writing experience in the software industry.
• A B.Sc or Equivalent in Computer Science, Software Development, English, Technical Writing or related field.
• Ability to grasp complex subject material and present it in a clear way.
• Sense of commitment and responsibility, and an ability to work within tight deadlines.
• Excellent verbal, written, and leadership communication skills required.
• Technical knowledge of software programming / design techniques is a plus.
• Experience in documenting Software Applications on the Microsoft Windows platform.
• Proficient with using authoring tools such as RoboHelp, Acrobat Tools, Microsoft Office Tools, or AuthorIT. Single sourcing experience a plus.
• Experience in creating Deployment Guides, Release notes, User Guides, Administration Guides, Installation, Configuration, Programming Guides, and Online Help systems.
• Aptitude to understand technology, interact across various technical teams.
• Experience in editing technical material.
• Experience writing for localization and interfacing with translation houses.

To apply:
http://www.jobvite.com/CompanyJobs/Apply.aspx?c=seWfwJx5&e=1&j=oQFaVfwk&v=1

Fortify Software is a Silicon Valley startup company chartered to transform information security. Headquartered in San Mateo, the privately held company is backed by Kleiner, Perkins, Caufield, & Byers - one of the world’s pre-eminent venture capital firms, responsible for building household names like AOL, Amazon, Sun and Google. Fortify is led by a seasoned management team that has led dozens of products and companies to success.

Fortify Software is reshaping the way people think about computer security. Funded by Kleiner Perkins, the premier venture capital firm in the world, Fortify’s customers are the biggest financial institutions in the world, the most secretive government agencies, and the largest e-commerce organizations.

We are looking for a full-time expert information developer to join our Technical Publications team. If you’re interested in security and want to work with a passionate and energetic team backed by a world-class group of experts from academia and industry, this is your chance.

Responsibilities

• Developing sophisticated user documentation, including planning, designing, writing, editing, reviewing, and testing
• Participating with the development team during all phases of product development
• Working with available information sources to develop high-quality documentation
• Working with other writers to share the work load across the group as needed
• Sometimes working on multiple projects or releases simultaneously
• Contributing to the development of new processes and methods and communicating new processes to others
• Planning, designing, and developing linear and non-linear user assistance for multiple media formats
• Experience leading multiple projects. May provide work leadership to others
• Experience in a small, fast-paced start-up company environment
• Experience with the internationalization/localization process for documentation
• Knowledge of Java, C/C++, and .NET

Qualifications

• BA or BS in technical communications, English, computer science, journalism, or comparable experience
• Minimum eight years professional technical writing experience in a software development organization
• Expertise in content development and authoring tools
• Knowledge of publications process, tools, and information delivery methods
• Ability to learn new applications and tools and create documentation for them
• Experience documenting tools for developers
• Experience developing user and administrator documentation
• Practical experience with FrameMaker and Adobe Acrobat
• Knowledge of or interest in learning Structured FrameMaker, WebWorks, XML, DTD, and HTML
• Familiarity with Perforce or other versions tracking systems
• Familiarity with programming languages
• Proven ability to plan, organize, and prioritize multiple projects concurrently
• Ability to successfully adapt to changing priorities
• Excellent oral and written communication, interviewing, and project management skills
• Ability to take initiative and follow through with a good sense of humor and flexible attitude

To apply:
Email HR with “Principal Technical Writer” in the subject line.

We are looking for an intern to join our Information Development group. You will:

• Work closely with our developers, QA engineers, technical writers and technical support team to research information and get reviews.
• Incorporate new material and improve the quality of our existing user and developer documentation.

This internship position starts at 20 hours per week with potential for more depending upon the selected intern’s availability. Hours are flexible but must be during normal business hours. The successful candidate will be a quick, energetic learner who has:

• 2 or more years completed toward a Bachelor’s degree in technical writing, computer science, or related degree.
• Enrollment in a Technical Writing program a plus.
• Strong written and verbal communication skills.
• Ability to explain concepts clearly and concisely.
• Demonstrated attention to detail and a passion to learn.
• Familiarity with FrameMaker a plus.
• Familiarity with programming documentation a plus.
• Familiarity with graphic design and web development a plus

All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, national origin, sex, sexual orientation, age, marital status, physical disability, medical condition, or any other factor prohibited by law.

To apply:
Email HR a brief cover page and your resume, or fax it to 650.964.4378.

Job ID:  7981

Macrovision’s ‘Consumer Electronics products’ group is looking for a highly capable technical writer to help us produce customer facing documentation for our CE SDK products. Our customers are a “who’s who” of the consumer electronics industry, and you’ll help them build a wide range of next-generation connected home entertainment devices.

Responsibilities:

To succeed in this role you must have:

• Experience writing technical documents for a developer audience (preferably embedded software developers)
• Ability to read and comprehend (but not necessarily write) C or C++ code
• Proficiency with Adobe FrameMaker

Desired experience/qualities include:

• Experience documenting networking protocols
• Familiarity with content streaming technologies
• Familiarity with encryption/cryptography technologies

To apply:
http://jobs-macrovision.icims.com/macrovision_jobs/jobs/candidate/job.jsp;jsessionid=B07C7F0B9FC62CE31141749D1D8C5712?jobid=7981&mode=apply&apply=yes

Company Job ID: JINOG6907II

EFI is the world leader in digital imaging and print management solutions for commercial and enterprise printing.

Production Editor/Senior Production Editor

Responsibilities:

• Copyedit and complete production checks of complex documentation sets and other documentation deliverables
• Prepare documentation for European and Asian localizations
• Carry out production checks of localized documentation by proofing text and graphics and editing as necessary.
• Arrange for delivery of software and UI strings, interface with localizers, field content questions.

Main Activities:

Handle editing and publishing activities such as:

• Check English documentation and incorporate edits
• Ensure consistency between documentation deliverables in terms of content and format
• Stage English user documentation files for translators in Europe and Asia , arrange for setup of servers running localized software, and manage the schedule of language changes
• Complete final production checks of translated documents
• Prepare material for publication and distribution in required formats (PDFs, CDs, printed)
• Work with the production editing team to create and maintain process documentation
• Research issues (tools and techniques) as requested by manager
• Undertake special projects as required

Senior Production Editor provides technical guidance for other editors as appropriate, and advises writers of general style issues.

Key Skills:
Required:

• Expert knowledge of Adobe FrameMaker, sound knowledge of Adobe Acrobat, some knowledge of Adobe Photoshop and Adobe Illustrator
• Expert knowledge of copyediting and content editing principles
• Expert knowledge of technical publishing standards and terms
• Strong English composition skills
• Print production experience

Preferred:

• Familiarity with structured FrameMaker and XML
• Experience with online help applications and development
• Knowledge of a Roman or Asian language

Education and Experience:
Production Editor: BA or BS and 3-6 years experience, or comparable work experience.
Senior Production Editor: BA or BS and 10+ years experience, Masters and 2-4 years experience, or comparable work experience.

EFI understands that from top management to more entry-level personnel, employees drive the success of a company. To this end, EFI strives to provide a work environment that offers challenging and rewarding opportunities, while encouraging open communication, teamwork, and diversity.

To apply:
Email HR

This individual will be responsible for writing and maintaining printed and online software documentation and other documentation for a leading web-based e-business application. Our application is currently being used across all types of enterprises that are leading Fortune 100 global customers.
Responsibilities:

The Individual will have responsibility for the following, roughly in the order described:

• Plan, organize, write, edit, and maintain technical manuals and online documentation.
• Administrative and User Guides
• Training Documentation
• Business Requirements Documents
• Marketing collateral (product data sheets, press releases, etc)
• Assistance in completing proposals for prospective customers (screen shots, summary descriptions, etc)

Requirements:

• 4+ years experience in an aggressive software development setting, writing web-related software documents
• Demonstrated success creating documentation for software products
• Ability to interact and communicate effectively with software developers, project management and product marketing
• Knowledge of advanced publishing systems such as RoboHelp, WinHelp and Dreamweaver
• Knowledge of HTML/Web-based publishing
• Ability to interface with customers
• Work independently and with self-direction and to estimate work and deliver within an overall release schedule
• Ability to manage and complete projects with minimal supervision
• Experience in a lead or supervisory role
• BA in English with a concentration in Technical Communication or BS in Engineering or Technical Discipline with a concentration in Technical Writing is preferred but not required
• Knowledge of Engineering and Construction is a plus

Position:

Full-time position at our Corporate Office in Menlo Park Accrued Vacation and Sick Time (PTO) - 15 days per year Benefits include Medical, Dental, Vision, and 401(k) Salary Range: $70 - $80K per year

To apply:
Email HR

Job Code: 9092

The Senior Technical Documentation Specialist will be responsible for the overall design of the technical and user documentation associated with all of the products in the SeaChange middleware product line. This person will be expected to work directly with product managers, developers, testers, and end users to produce the key documents for both internal and external consumption.

Requirements

• Experience documenting complex software systems with many components, including databases, backend processing, communication infrastructure, and multiple user interfaces.
• Past production of online documentation, help systems, tutorials, software users manuals, troubleshooting guides, FAQs, process documents, reference materials, operations procedures, and technical support documentation for installing and utilizing the computer software.
• Capability of interacting directly with engineering staff to capture functional requirements, technical architecture, data flow, and theories of operation.
• Ability to coordinate the production of documentation from information capture and the writing of copy through layout, illustration, reproduction and final packaging as necessary
• Expertise in identifying the target audiences for a given document and designing it accordingly.
• Familiarity with coordinating documents and documentation sets with evolving company standards for layout and branding.
• Complete mastery of the current desktop publishing and graphics suites needed to produce professional documentation under Windows and/or Mac OS. Framemaker expertise a must
• Technical familiarity with C, C++, HTML, JavaScript, Java,, DOM, CSS, XML and other web application and Scripting languages.

Other

• Technical Familarity, CORBA, Solaris, Linux, Windows, Oracle, Postgresql, SQL, Apache HTTPd, TCP and IP Networking
• Experience providing limited training on documented systems to internal and external audiences a plus.
• Familiarity with interactive television, middleware platforms, Video on Demand (VOD), DVD authoring/players, streaming video, and/or embedded consumer electronics software highly valuable.
• BS/BA degree in English, Journalism, or Computer Science/Engineering.
• 4 to 7 years directly related experience.
• US Citizen or permanent resident.

To apply:
https://seachange.ats.hrsmart.com/cgi-bin/a/highlightjob.cgi?jobid=839

Industry:
    Consumer Goods
Salary:
    75,000-90,000

Speck Products (speckproducts.com) is a leading brand in designing and marketing cases for iPod, iPhone, MacBook, laptops, cell/smartphones/PDAs, and other popular portable electronics.

We’re looking for a jack-of-all-trades writer and content manager to join our fun, spirited, small staff. We work hard, play hard and enjoy the daily challenge of bringing Speck to the masses. The company is small, creative, spirited and located in beautiful downtown Palo Alto, CA.

Speck products are sold through major retailers, including Apple stores, major online dealers like Amazon.com, as well as through fashion/apparel stores, college bookstores and internationally.

This role would service the content development and creation needs of the company, from developing consumer packaging copy, POP/merchandising and signage, to managing our direct-to-consumer website, promos, e-newsletters, product catalog, sales support materials, presentations, PR, video, blogs and more! You’d also manage and engage with online communities, forums, write blogs and editorials, support advertising efforts and work with closely with internal and external resources and partners.

Seeking full-time, on-staff hire, complete with full benefits and bonus program.

Experience/knowledge of writing and managing content in the mobile/wireless, consumer electronics, fashion/apparel and retail markets preferred.

To apply:
Email HR

JobID: 0801755

POSITION SUMMARY – As a member of the documentation department, the successful candidate will produce documentation for third-party developers who use the BlackBerry Java Development Environment to create wireless enterprise applications. He or she will work closely with cross-functional project teams to deliver high-quality documentation with minimal supervision. Additional responsibilities can include participating in department initiatives to improve documentation quality and process, and providing input into product design and usability.
 
Qualifications

• Related post-secondary education (computer science or math and professional writing)
• 4  years experience in the field of technical communication
• Experience writing developer documentation for software development kits (SDKs)
• Demonstrated ability to work on complex, technical projects with tight deadlines
• Excellent planning, research, and writing skills
• Working knowledge of Java(TM); knowledge of Java 2 Micro Edition (J2ME) is an asset
• Familiarity with mobile communications networks
• Solid understanding of the software development process
   
  ASSETS:
• Working knowledge of enterprise programming (J2EE or .NET)
• Experience producing or updating generated API Reference documentation
• Experience developing Java sample applications or sample code snippets
• Familiarity with corporate IT systems, such as web servers and relational databases
• Knowledge of network security and cryptography
• Proficiency with authoring tools, such as Blast Radius XMetal
• Knowledge of structured writing and the Darwin Information Typing Architecture (DITA)
• Experience with HTML and XML

To apply:
http://prod.itzbig.com/Jobs/redwood_city/research_in_motion_rim/22537.html?cm=9&sr=oodle&ch=3

eHealth, Inc. is the parent company of eHealthInsurance Services Inc., and is headquartered in Mountain View , California. Founded in 1997, eHealth was responsible for the nation’s first online sale of a health insurance policy. With over 1 million sold members, eHealthInsurance is the leading online source of health insurance for individuals, families and small businesses. eHealthInsurance presents complex health insurance information in an objective, user-friendly format, enabling the research, analysis, comparison and purchase of health insurance products that best meet consumers’ needs. Licensed to market and sell health insurance in all 50 states and the District of Columbia , eHealthInsurance has developed partnerships with more than 160 health insurance companies, offering more than 7,000 health insurance products online.

Recent Acclaim:
In 2007 eHealthInsurance was honored with a Webby Award for Best Insurance website and was named one of the 50 fastest growing companies in Silicon Valley by Deloitte & Touche in their annual Silicon Valley Technology Fast 50 Program Award.

POSITION SUMMARY:

Curriculum Development

Design and develop instructor led and media based training for customers, employees, and partners. This position will own the overall curriculum development process, and create training for different product areas, working in partnership with product management, product development, and product marketing.

Technical Writing

Strong technical / requirements / specifications documentation writer with experience in writing product specifications and requirements documents for web products. Ability to identify and gather information from marketing, product, business and IT experts as needed to define requirements and develop the functional specification for web application. Strong analytical skills, including Data Analysis. Excellent ability to gather and articulate business and product requirements.

ESSENTIAL JOB FUNCTIONS:

• General knowledge of systems and information architecture standards and principles
• Ability to proactively engage engineers, product experts, and marketing managers to determine key information elements
• Design and develop instructionally and technically sound training materials for instructor led and media based training
• Design and develop all components of training materials, including PowerPoint slides, course notes/manuals, exercises, instructor demonstrations, instructor notes, classroom image, and setup files
• Project manage all aspects of the courseware development process, including communicating regularly with content review team, product management, product development and other relevant groups within eHealth
• Seek customer feedback and continuously improve the quality of courses and documentation developed

RESPONSIBILITIES

• BA/BS in a technical or quantitative field
• 3 to 5 years of practical experience in a consumer-oriented Internet company
• Exceptional oral, written, editing, presentation, and interpersonal communication skills
• Excellent organizational, project management, multi-tasking and problem-solving skills – must be able to work multiple projects simultaneously in deadline-driven environment
• Proficient Microsoft Office
• Advanced working knowledge of Internet research to perform both generic and specific research
• Web-savvy: understanding of HTML, Web servers, and Internet protocols
• Familiarity with Internet applications
• Experience with direct customer interaction

To apply:
http://hotjobs.yahoo.com/job-JXKV5FTH0P8-l-Mountain_View-CA-c-Insurance;_ylt=Ahzq4dT2mMAhPPE_Uj94bNSxQ6IX

Job ID:   2008-1023

Overview
Platform engineering at Ning is responsible for the care and feeding of the Ning Platform. Ning is unique in that our social networks are applications that run on a completely programmable platform that supports arbitrary code execution inside our own backend. We’ve taken Web APIs further than anyone, using them internally to build the components that power the social networks on the service in addition to making them available to developers externally. Needless to say, there is never a dull moment. Platform engineers are rapidly scaling a unique online platform while optimizing performance, efficiency, security, concurrency, data consistency, and data analysis. We develop in Java, Ruby, JavaScript, PHP, and C++, and we build on open source platforms such as Jetty and Hadoop.

Responsibilities

• Develop and maintain internal and external (see http://www.developer.ning.com/) versions of both web service and client library API reference documentation for Ning Platform services.
• Develop conceptual documentation and working examples that illustrate specific uses of Ning Platform services.
• Partner with Developer Advocacy and Application Development to create a cycle of developer feedback into all documentation.
• Develop operations manuals for key Platform services, describing for Ning Operations how to best deploy, monitor, and manage those services.
• Develop internal training materials for platform engineering.

Qualifications

• A strong computer science and technical writing background.
• A bachelor’s degree (or higher) in computer science or technical communications with a CS focus (or equivalent) is also required.
• At least 3 years demonstrated experience developing API reference, conceptual documentation, and example code for a developer audience.
• Experience working in rapid and iterative product development cycles.
• Experience working with a documentation framework that enables multiple publishing channels.
• Familiarity with web services architecture and Internet technologies, including HTTP, XML, ATOM, and HTML.
• Basic experience programming in a scripting or compiled language such as PHP, Perl, Ruby, Java, or C++.
• Curiosity.  You’ve already created a social network and will bring great technical and operations related questions to the interview process.

To apply:
http://jobs-ning.icims.com/ning_jobs/jobs/candidate/login.jsp?jobid=1023

Requisition ID  3486

Video and video products today are dynamic and ever changing. Advanced web-based presentation and distribution, high definition, and advanced video processing on the desktop are all new technologies that will characterize the way video content is made available to all.

Pinnacle is the consumer division of Avid Technology, which in turn is the leading provider of creation tools for all types of media. We are looking for creative, passionate developers who are ready to join a highly motivated team dedicated to bringing forth the next generation of video creation tools. If you are excited about the possibilities offered by these rapidly expanding technologies, and if you are up to the challenge of working at the cutting edge of this technology, give us a call and see what we are up to.

Be able and ready to learn and push your personal envelope!

Position:

Accomplished Software User Experience Designer to help build new solutions for Pinnacle’s next generation and existing products. The candidate will turn ideas into amazingly aesthetic designs that create a terrific user experience by solving customer problems in an easy and efficient way from end to end. The ideal candidate will possess knowledge of video editing work flow, will be extremely creative and have a savvy feel for creating content with aesthetic looks in 3D space with motion graphics. The candidate wills posses exceptional organizational and communication skills as well. The candidate should have a comprehensive knowledge of product design methodology. In addition, this position may involve the organization and development of motion graphics, titles and menus among other types of graphical elements included in videos. Experience with video creation on a Microsoft Windows platform is also a big plus.

Requirements:

• * Qualified candidate will have at least BS (preferably MS) in product design/interaction design, human factors, graphic design or related field
  * You must be an enthusiastic self-starter, ready to do whatever it takes to create best-of-breed software
  * 5+ years of user interface design experience with Web applications, desktop, or mobile applications
  * Extensive knowledge and experience with driving and applying user-centered design processes while working collaboratively with cross functional teams including engineering and product management
  * Expertise with design software, such as Photoshop and Illustrator
  * Proficient in a variety of methods such as wireframes and prototypes for conveying ideas and concepts
  * Excellent organization, communication, presentation and negotiation skills
  * Experience in the video industry is a big plus
  * Blend, Flash, XAML, scripting and various other technologies a plus

To apply:
http://avid.recruitmax.com/MAIN/careerportal/Job_Profile.cfm?szOrderID=3486&szReturnToSearch=1&szWordsToHighlight=

Seeking a Graphic/Interactive Designer who can develop and maintain our corporate brand; provide creative design, collateral, and templates. Responsibilities include helping translate ideas into a visual look and feel that communicates the Imperva brand.

Position Responsibilities:

• Define and implement corporate graphic identity and other visual representation for Imperva.
• Help develop corporate style and branding guidelines
• Create internal/external communications via company collateral, presentations, exhibits materials, marketing campaigns, etc.
• Aid in web page design and layout; Monitor the creative online content, user interface graphics, icons, color schemes for new and recurring web projects
• Design and produce e-communications such as banner advertising and e-mail campaigns
• Design and produce exhibit materials, signage, CD, video and all collaterals

Position Requirements:

• Bachelors degree and 5+ years of experience in Graphic Design, Commercial Art, Visual Communications, or Computer Graphics
• The ideal candidate will possess well-developed page layout and creative design skills for print and web including static and rich media banner ads, datasheets, brochures, marketing flyers, direct mail, HTML e-mails, print advertisements, logos and trade show exhibits.
• Proficiency with the latest software including Photoshop, Illustrator, InDesign, Flash, QuarkXpress, Dreamweaver, HTML, Microsoft Word, Excel
• Comprehensive knowledge of graphic design principles, a wide variety of media, and production methods
• Understanding of brand strategies and target audiences
• Demonstrated excellence in graphic design, typography, color sense and paper selection and a high degree of innovation through the professional portfolio
• Excellent analytic thinking and creative problem solving skills for visual information design
• Candidate will be a supportive team member as well as work independently on multiple projects in a fast-paced environment
• Strong interpersonal, communication, and customer service skills required.
• Flexible and adaptable to change

This position provides an outstanding opportunity in a challenging and team oriented environment. We also offer a competitive salary, a complete insurance package, and 401(k).

To apply:
Email HR

The eMeter platform delivers the only proven, comprehensive, enterprise-scale energy information management solution for utility mass market and C&I deployment. Its flexible SOA-compliant architecture extends the value of legacy systems by integrating easily with your existing IT infrastructure. At the same time, it delivers state-of-the-art meter data acquisition, information management, and utility process services.

eMeter EnergyI can future proof your information systems while providing immediate operational benefits and measurable ROI.

The Technical Learning Specialist contributes to, and participates in, the planning, development and delivery phases of the training and documentation cycle. The ideal candidate will have experience in writing technical and non-technical training documentation, in technical, preferably software applications product environments, general training and training development, and a good track record of project management.

Responsibilities:

• Work with all levels of management and customers in meeting evolving best practices and standard deliverables for courses in the company’s training curriculum or standard documentation.
• Create all levels of materials from the basic outline/framework for sanctioned courses to step-by-step job aides to support customer and internal business needs
• Create instructional materials in a wide range of delivery, from the electronic transmission of existing material to a designated customer recipient to actual live presentation of course material at a customer site or other designated venue.
• Deliver live presentations to internal employee groups as well as customer groups as needed and may also be called upon to support various phases of the sales cycle.
• Create and maintain versioned User and Operational manuals, instructor and student guides, exercise booklets, PowerPoint presentations, training aids, and eLearning activities such as web-based training, assessments and context sensitive help elements that support eMeter products

Requirements:

• Bachelor’s degree (BA or BS) from four-year college or university, preferably in Instructional Design, Curriculum Development, Adult Education, English, Communications, or related field or business or educational/experience equivalent.
• Minimum 18 months to 3 years related experience and/or training; or equivalent combination of education and experience, including at least one year working at the level of an Associate Instructional Designer/Trainer
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals that are technically and grammatically accurate and conforms to the company’s writing style guidelines
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Good knowledge of applicable word processing and help authoring applications. Good research, training, writing and editing skills
• Understand the documentation process and able to accurately estimate task duration and meet schedules
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Knowledge of Microsoft Word, Adobe Acrobat, Distiller, Adobe/Macromedia Suite, Microsoft Project, Camtasia, and screen capture programs.
• Working knowledge of Visio, XML and HTML, Captivate, and Dreamweaver.

To apply:
Email HR