Intacct Training Consultant – San Jose September 15, 2008
Posted by synergistech in contract opp, course developer, south bay, trainer.add a comment
A great opportunity awaits you as a high-energy, curriculum development and delivery consultant. Intacct is launching a new education roadmap to provide live, web based, and pre-recorded training for both internal and external customers. In this role, you will be responsible for the development, updating and delivery of content in the following areas: Intacct’s products (financials, supply chain, PSA, reporting and integration with other applications); product implementation; new features; new employee on-boarding and ongoing employee education.
A successful Training Consultant will have excellent interpersonal communication and consultation skills that are needed to successfully build relationships with subject matter experts and obtain information needed to prepare training curriculum. Personal competencies of resourcefulness, organization and adaptability are needed to overcome frequent barriers and bring projects in on schedule.
Responsibilities
- Analyzing, designing, and developing training courseware to be delivered worldwide through e-learning and blended learning courses. Delivery of training via the web for all audiences
- Delivery of live training seminars to customers, partners and employees
- Development of course content including the trainer’s guides and student’s materials
- Development and delivery of examinations and exercises to verify the mastery of the course material both during and the conclusion of the course
- Working with the Manager of Education to schedule courses to meet demand
- Assistance in the development of the course curriculum tailored for the requirements of each audience
- Ability to work with Engineering, Business Development, Professional Services and other internal groups to coordinate delivery consistent with our VAR and other corporate programs
- Regular status reporting of actual results for course delivery and content development compared to plan
- Coordination of the recording of the courses to allow for on-demand delivery of core courses and new features
Requirements
- BS/BA preferred
- Ideal candidate will have 5 plus years experience in training curriculum development and delivery
- Excellent written, verbal and interpersonal communication skills
- Outstanding group presentation and communication skills
- Experience in financial applications training preferred
- Good facilitation techniques to promote effective learning
- Ability to understand a variety of business processes for accounting, inventory, project management, time and billing, and expense reporting.
- Ability to learn our applications’ functionality in order to effectively train others in how to implement and use the application
- Highly enthusiastic, positive-minded, customer focused, service-oriented
- Good understanding of Internet technologies
- Quick learner and self-starter requiring ability to work independently
- Preference for working collaboratively in a team environment
- Bachelor’s degree, preferably in business or accounting
To apply:
http://careers2.hiredesk.net/viewjobs/JobDetail.asp?Comp=Intacct&sPERS_ID=&TP_ID=1&JB_ID=&PROJ_ID={D2BF9914-7DD3-4939-86A4-9BBDDA99D16B}&BackUrl=ViewJobs/Default.asp
Intuitive Surgical Instructional Designer – Sunnyvale September 15, 2008
Posted by synergistech in course developer, south bay, staff opp.add a comment
Tracking Code: 280820-609
The Instructional Designer will be responsible for the instructional design and content development of mission critical learning programs, including but not limited to web-based learning, instructor-led training, blended instruction solutions, and virtual sessions. Modules will focus on the clinical/technical aspects of our da Vinci Surgical System and its components and will be developed using programs like Captivate 3, Flash, Photoshop, and MicroSoft Office. After completion, these modules and evaluations will be integrated into a Learning Management System.
Roles and Responsibilities:
- Participate in needs analysis to determine training needs within the organization
- Structure existing content for best learning experience by end-user, e.g., instructor-led or e-learning
- Work with Subject Matter Experts (SMEs) to identify and capture learning content
- Use e-learning authoring tools to develop learning content and evaluations
- Project manage all phases of a learning project – design, development, and implementation
- Produce facilitator and participant guides
- Deliver instructor led training
- Research, evaluate, and recommend e-learning solutions from 3rd party vendors
Required Skills
- 2 + years experience in biotech or medical device organization preferred
- Education Background
- o Curriculum Development or Instructional Design/Technology degree preferred
- Education degree acceptable
- College degree required
- Comprehensive e-learning and classroom design and facilitation skills
- Strong knowledge of adult learning theory and its application to learning solutions
- Excellent written and interpersonal communication skills
- Experience working with SMEs in a team environment
- Ability to self-manage multiple development projects and deadlines
- Software Proficiency
- Captivate 3
- Adobe Creative Suite 3 Production Premium (After Effects, Premiere, Photoshop, Flash, Illustrator, Soundbooth, Encore)
- MS Office (Word, Power-Point, Excel)
To apply:
http://hostedjobs.openhire.com/epostings/jobs/submit.cfm?fuseaction=dspjob&jobid=280820&company_id=15609&version=1&source=ONLINE&jobOwner=1010725&aid=1
Pearson Foundation Contract Writer/Instructional Designer – Mill Valley September 15, 2008
Posted by synergistech in contract opp, course developer, technical writer.add a comment
Job ID: 4756736
The Pearson Foundation is developing print instructional materials for an introduction to computer programming course to be used by high school career academies throughout the U.S. We are looking for a freelance writer with both technical expertise and educational experience to work 30 to 40 hours per week from mid-September 2008 through May 2009. Applicants must be located in the San Francisco Bay area. Compensation will be hourly DOE and as appropriate for a nonprofit setting.
The successful candidate will create lesson plans and instructional resources for Introduction to Programming, part of a professional track offered by a network of public high schools predominately based in urban districts with underserved student populations. This one-semester course will use a conceptual approach to teach the basic knowledge and skills students need to be successful with programming in any language. Python is the language that will be used to teach the programming skills.
REQUIREMENTS
- Significant experience as a professional writer
- Proficiency with computer programming in general; facility with Python specifically
- Professional experience with instructional design, curriculum development, and student-centered pedagogy; classroom teaching experience is preferred
- Availability and flexibility for the duration of the project, including the ability to drive to meetings in Marin County once or twice a month
- Bachelor’s Degree (or higher) in a relevant field
- Proficiency with MS Office applications (especially the advanced functions of Microsoft Word)
- Working knowledge of The Chicago Manual of Style
The Pearson Foundation partners with nonprofit, public interest, civic, and business organizations to support students and teachers and to sponsor community-based education programs across the globe.
To apply:
Email Peter Weinstein a cover letter with your hourly compensation requirements, your resume, and two relevant professional writing samples
Intuit Senior Instructional and Content Designer – Mountain View September 15, 2008
Posted by synergistech in course developer, information architect, peninsula, staff opp.add a comment
Job ID: 599946
Job Code: 66584
Intuit’s Legal and Compliance Organization is seeking a full-time senior instructional and content designer who will drive the design and development of scalable online training through the use of technology. You’ll determine the approach and process for department wide training before writing, designing and creating online training for Business Unit and Functional Group customers through Web-based self-help and technology based training systems.
We’re looking for an individual who is a seasoned writer and experienced technology-based instructional designer who can think about our services and needs end-to-end to drive the delivery of significant online and self-help training programs. Great verbal communication and influencing skills are a must with a proven track record of driving change through learning.
Required Skills:
- Experience developing self-help content, technology-based self-paced training and classroom training with a focus on continuously improving the customer’s experience by understanding what’s important, measuring how we’re doing, and driving priorities to improve.
- Expert in course authoring tools (both ILT and TBT) such as HTML, Dreamweaver, and Coursebuilder, Outstart Evolution, Outstart Trainer Connect, Articulate, Visio, Adobe Presenter.
- Expert in software such as Snag-It, Viewlett, Photoshop, Flash, Fireworks used to create graphics and animation, capture screen shots, and produce demonstrations; understands naming conventions, storage structure, file transfer protocol and SCORM.
- Demonstrated skill using adult learning theory in the creation of training materials including: whole task modeling, learner-centered instruction, action learning methods and feedback, and remediation techniques.
- Experience utilizing instructional design process methodology including: analysis of the audience, job tasks, the development of curriculum maps, storyboards, flowcharts, performance objectives, testing strategies, and learning activities.
- Understands problems that arise in a typical online and classroom situation and designs curriculum to minimize or prevent these problems.
- Develops effective content and learning exercises to meet specific training objectives.
- Exceptional written / verbal language and grammar skills with a proven track record of creating online communication and training making complex subjects understandable.
- Works independently, initiating and following through on all phases of assigned curriculum development projects.
- Conveys information of a legal and compliance nature through clear explanations, examples, and learning activities turning legal jargon into easy to understand language.
- Ability to assess and deliver on internal department training needs.
- Training experience in the legal and compliance domain a plus.
You’d be a great fit for our team if you:
- Proven ability to own and drive change in organizations through learning.
- Experience proactively driving and working closely with cross-functional teams.
- Strong ability to influence Business Partners and drive results by developing a comprehensive understanding of customer/client business changing needs, issues and priorities.
- Are interested in developing innovative ways of delivering learning solutions.
- Are flexible. Be able to let go of your work and change priorities as needed.
Qualifications:
- Master’s degree in instructional design technology, related field, or equivalent experience.
- Significant experience in writing, developing, leading and implementing technical-based (TBT) design projects; Proficient in the development of programming routines to support TBT development.
- Skilled in the creation, implementation and validation of assessments to measure the effectiveness of training to achieve business priorities.
- Significant experience in courseware development of a complex nature, demonstrating speed and efficiency of advanced instructional design.
- Experience managing end-to-end, instructional design process-based methodology (analysis, design, development, and delivery) to create curriculum programs.
- Significant experience leading through influence to deliver results.
- Demonstrated expertise in needs assessment, test design and validation, and measurement of the effectiveness of training.
Company Description
Intuit is ranked #1 Most Admired Software Company by Fortune, and #43 on Fortune’s Top 100 companies to work for. Intuit is a company that practices what it preaches and values its employees. Its culture encourages and facilitates work-life balance, a learning and development environment, and giving back to the community. Intuit offers excellent pay & benefits, a generous 401K matching program, & continuing education.
Intuit Inc. (NASDAQ: INTU) is the leading provider of financial software and Web-based services for consumers, small businesses and accounting professionals. Its flagship products and services — including QuickBooks, and TurboTax — simplify personal finance, small business management, payroll processing, tax preparation and filing. Founded in 1983, Intuit has annual revenues of nearly $3 billion and reaches over 25 million customers with over 7,000 employees. For additional information about our company and recent initiatives, please visit our website at www.Intuit.com.
To apply:
Email Shilpa Farmer
CK-12 Science Leader and Editor – Palo Alto August 14, 2008
Posted by synergistech in copywriter, course developer, editor, medical writer, peninsula, staff opp, user experience (UX).add a comment
Job ID: 582179
CK-12, a non-profit organization launched in 2006, aims to reduce the cost of textbook materials for the K-12 market both in the US and worldwide. Using an open-source, collaborative, and web-based compilation model that can be manifested as an adaptive textbook – termed the “FlexBook”, CK-12 intends to pioneer the generation and distribution of high quality educational web texts.
Skills:
Project Management Product Management Domain Expertise – Science Author Management, relationship building, community building Entrepreneurial mindset
Reports to: Director of Content
Do you:
- Have a desire to shape the future of education and wish to join an organization that will change the future of educational publishing
- Wish to develop and motivate a community of authors to create, collaborate, disseminate and publish online educational material and printed textbooks
- Believe in open user-generated content
Duties:
- Provide content-based leadership for CK-12
- Oversee development of science instructional text-based materials at middle and high school level including life sciences and hard sciences
- Identify, develop or acquire high-quality, grade appropriate curriculum that serves as the kernel for global community use, reuse, innovation and scaling
- Recruit writers, negotiate and finalize contracts, and define scope and quality of work
- Establish pedagogical standards for the content where needed
- Develop a sample chapter for writers to model
- Review and manage the acceptance criteria for content
- Manage the flex book creation process and responsible for the creation of content that is able to be re-purposed into different levels, teaching needs, etc. (e.g. ESL)
- Coordinate communication among writers, domain experts and other vendors to produce timely completion of high quality materials
- Manage the development of images with writers, domain experts, and artwork vendors
- Coordinate all aspects of external review process and implementation of revision suggestions
- Review and edit content for factual accuracy, quality, readability, grade level suitability, pedagogy, currency and fit for state standards
- Actively support the recruitment of pilot sites for materials testing and secure user feedback to enhance materials
- Own the user experience. Work closely with K-12 school districts, teachers, and students to structure CK-12 content in ways that result in ongoing content authoring and enhanced learning
- Actively contribute to the open educational resource paradigm for science materials for K-12 settings
- Collaborative and contribute to the team. This position will work with other discipline Leaders in the content group
Requirements:
- Masters degree required, PhD preferred in the sciences
- Ability to innovate and pioneer new opportunities online
- Excellent written and verbal communication skills
- Outstanding interpersonal skills, initiative and problem-resolution skills
- Experience in editorial and educational publishing
- Strong disciplinary training in the sciences
- Experience and success in project management and management of multiple projects at a time
- Entrepreneurial mindset and energized by start-up environment
Preferred:
- Experience in the development of curriculum materials in K-12 in compliance with state and national standards
- Experience in classroom teaching and training of teachers
To apply:
http://www.linkedin.com/jobs?startApply=&jobId=582179&goback=%2Evjs_582179_2_1218683221132
Granicus Instructional Designer – San Francisco August 14, 2008
Posted by synergistech in course developer, san francisco, staff opp.add a comment
If you are searching for a fast-paced, friendly environment that will encourage you to dream big, this may be the perfect opportunity for you. At Granicus, our strategy is simple – we hire great people and encourage them to turn their dreams into reality.
About the Position
As a Intructional designer you will be responsible for the design and delivery of eLearning, Instructor-led, and distance learning curriculum for the Customer Advocacy or Customer Support department.
This position will report to the Customer Advocacy Manager.
Responsibilities
- Focus on learning development for technical programs with the intent to train technical and non-technical users
- Evaluate existing curricula for design and effectiveness and revise these offerings according to findings
- Work with Subject Matter Experts(SMEs), project managers, and trainers to develop effective training modules
- Identify training / education needs with trainers and clients and produce quality course materials including: design documents, student materials, presentation slides, instructor guides, job aids, workbooks, assessments and certification questions, course descriptions and objectives, or other support materials
- Participate in dry runs and initial classes to determine strengths and weaknesses of training design and identify continuous improvement opportunities
Requirements
- BA/BS in Instructional Design, Instructional Technology, Adult Education and/or other related field
- 1-3 years related experience in a software company, designing content for technical and end-user audiences Thorough understanding of ADDIE training development process and adult learning theory
- Experience creating blended training solutions
- Experience designing and developing eLearning, Instructor-led, and distance learning curriculum.
- Track record of innovation in developing training solutions
- Knowledge and experience with online training tools such as Captivate.
- Basic graphic design and layout skills.
- Exceptional analytical, communication, presentation and interpersonal skills
- Success in a dynamic, fast-changing environment
- Ability to explain technical concepts in non-technical terms
- Strong organizational skills, attention to detail while handling multiple, simultaneous projects.
About the Company:
Founded in 1999, Granicus, Inc. is the leading provider of government webcasting and public meeting management solutions. Serving governing bodies across the United States and reaching more than 60 million individual citizens, Granicus solutions capture, store, manage and distribute live and on-demand audio and video broadcasts of public functions to help government maximize democratic transparency, engage their constituents, more efficiently manage public meetings, and improve public communication. Granicus provides the most comprehensive and tightly integrated online public records and webcasting system to all levels of government.
Granicus is an affirmative action and equal opportunity employer. In order to ensure equal employment opportunity for every applicant, hiring decisions will be made without regard to race, religion, sex, sexual orientation, age, national origin, veteran status, or disability. Granicus is firmly committed to a policy and practice of non-discrimination of employment, and Granicus will fully comply with all applicable federal, state, and local statutes of employment.
To apply
Email HR
American Academy of Ophthalmology E-Learning Manager – San Francisco July 5, 2008
Posted by synergistech in copywriter, course developer, manager, marcom, san francisco, staff opp, user experience (UX).add a comment
The E-Learning Manager performs a crucial role for the Ophthalmic News and Education (O.N.E.) Network department by managing the technical production of timely e-learning content based on sound instructional design, the Academy’s Learning Management System, the O.N.E. web interface, and the metadata tagged repositories for images and text.
Additional responsibilities for this role include the scoping, functionality, and user interface design specifications of various Clinical Education products, enforcing product guidelines (scope and cost), suggesting new technologies and approaches, and managing the production of multimedia products.
This position manages the department’s Technical Producer and contractors. The position will also collaborate with the News and Information Manager, Content Manager, Acquisitions Editor, and E-Editor.
The ideal candidate will have strong experience with Instructional Design, Learning Management Systems, RFP development & management, and strong familiarity with web design, wire framing, scoping, product development, CMS, XML, relational databases, CSS, HTML, quality assurance and information architecture.
Skills & Responsibilities
- Skills: Project management [MS Project], PowerPoint, rapid e-learning tools [e.g., Articulate Presenter], user workflows, instructional design, HTML, basic XML, relational databases, Web page layout, image processing tools, and audio and video editing software.
- Manage the development and maintenance of courses, cases, and knowledge-on-demand items to be delivered via a Learning Management System and Content Management System.
- Manage the development and maintenance of digital asset repositories, and related tagging.
- Interface with the Informatics division regarding requirements for knowledge initiative infrastructure, quality assurance and e-commerce functionality.
- Oversee technical work by department employees and external sources. Project management, scheduling or other department assignments
- Manage Open Source software implementations, maintenance, and upgrades.
- Create and maintain pages in the Education Resource Center, including periodic review for quality control.
- Manage the production and maintenance of Web casts or streaming presentations.
- Manage production for the online and CD ROM products including coordination of resources, overseeing the IT project manager, and coordinating with staff and contractors. Lead the development or upgrade of interfaces and infrastructure
Requirements
- 2+ years experience in the management of Learning Management Systems or deployment of equivalent software assemblies (template design, basic database administration skills)
- Strong experience with instructional design and story boarding
- Certified Professional in Learning and Performance™ (CPLP) preferred
- 3+ years experience in the following Web production and web media skills:
- Experience managing production teams
- Ability to test/QA products to specifications
- Ability to write user interface (UI) specifications
- Ability to perform Web page design (HTML)
- Ability to code Web pages (HTML and JavaScript)
- Strong understanding of XML (DTDs and schema)
- Understanding media processing (Photoshop, Flash, Adobe Acrobat)
- Technical project management experience (using tools including MS Project)
- Product management experience (responsible for life-cycle of products, including: scoping, functionality, usability, design, specifications, and budget)
- Experience writing specification documents
- Experience with relational databases (basic operation and administration)
- Understanding of video production tools (Mac)
- Ability to manage Demo creation
- Software skills: MS Project, HTML, Photoshop, Illustrator, Final Cut Pro, Dreamweaver, Flash
- Familiarity with: XML, MySQL, Javascript, CSS, Visio
To apply:
Email HR
Freedom from Hunger Technical Trainer – Davis July 3, 2008
Posted by synergistech in course developer, north bay, staff opp, trainer.add a comment
Position Summary
The Technical Advisor designs and writes training curriculum focusing on learning conversations, learning games, and learning parties that will be delivered as modules by a diversity of local organizations to chronically hungry poor women and girls to protect and strengthen their financial and health assets. They will also train trainers in the modules and assist in the development of Freedom from Hunger’s training systems; report on the progress of training systems, suggest improvements, create tools to enhance replication of the system, experiment with e-learning and distance learning alternatives, and develop and train field agents and managers of Microfinance Institutions, Social Franchises and a variety of other local organization in institutional practices that will improve their outreach of integrated services.
Core Duties and Responsibilities
- Review, summarize, and interpret information that promotes best practices within institutions offering integrated services, business and financial education and health protection to chronically hungry poor women and girls
- Design and implement market research (PRA and focus group interviews) that assess the needs as well as the existing business and household financial practices of mostly rural illiterate women and their families in Asia, Africa, and Latin America
- Analyze market research data to determine challenges to adopting best practices at the individual and household level and establish indicators of potential knowledge and skill acquisition
- Innovate new approaches to non formal adult education, documented as training modules, to train women in these best practices and lead the field testing of training modules and revise based on the results of the field test
- Manage the module development process from conception to distribution by engaging subject matter experts, Freedom from Hunger managers and other functional units (knowledge management, research & evaluation, document production
- Design training modules that enable a diversity of institutions (microfinance, NGOs, social franchises) to manage their social performance and improve their internal operations related to integrated services
- Deliver trainer of trainer workshops to enable partners and Freedom from Hunger Regional Trainers to implement training modules and provide additional technical support and coaching to improve individual effectiveness
- Monitor the performance of Freedom from Hunger Regional Trainers by applying training quality control tools and report on progress to the International Centre Training Unit
- Participate in the creation of training systems that can be standardized and implemented globally including experimenting with alternatives to instructor-led training for Freedom from Hunger Trainers
- Establish productive and positive working relationships internally and externally with stakeholders and contribute to the overall cohesiveness and excellent reputation of the training unit.
Knowledge, Skills, Abilities, and Prior Experience
- Post-graduate degree in international development plus three years, minimum, work experience in Asia, Africa or Latin America
- Minimum three years experience with savings and/or credit led methodologies preferably as an employee of an MFI or other community-based organizations offering integrated (financial and non-financial) services
- Minimum three years experience in designing education modules for low literacy populations in developing countries and ideally in business development and/or financial education for female entrepreneurs
- Experience in designing and implementing trainer of trainer’s workshop for community based organizations
- Experience or interest in social franchising as a means of reaching the chronically hungry poor
- Must be able to speak French and/or Spanish fluently
- Ability to effectively and tactfully communicate with a variety of individuals from Freedom from Hunger Regional Trainers, partner organization professionals to field representatives, including members of the self-help groups and/or credit unions
- Strong command of English, both written and oral communications
- Willingness to travel up to 30 percent nationally and internationally
- Must be able to work both independently under general direction of the Director, Training as well as a member of a team
General Job Competencies regardless of department or position
- Positive “can do” attitude
- Passionate about the mission of Freedom from Hunger
- Smart about pursuing and achieving cost-effective, efficient work
- Collaborative in finding solutions, achieving quality work, and delivering outcomes and materials on time
- Integrity in dealing with colleagues and executing work in support of the mission
- Sensitive and respectful of internal clients’ concerns and needs
- Effective organizational and multi-tasking abilities
- Attentive to detail, producing consistent, high-quality, reliable work
- Capable of operating in a fast-paced, deadline-driven environment
- Strong written and oral communications skills
To apply:
http://www.freedomfromhunger.org/about/job4.php, or email HR
John Muir Health Learning Management System Specialist – Walnut Creek June 12, 2008
Posted by synergistech in course developer, east bay, staff opp.add a comment
Requisition Number: 10023766
Job ID: 4504945
Job Function: Content Developer
Department: Education
Full Time, Days 36-40 Hrs
Hours: 8:00 am – 4:30 pm
John Muir Health is a not-for-profit organization providing high-quality, comprehensive health care to the communities of Contra Costa county and the greater Bay area. We offer the full range of medical services, and are recognized as a leader in many specialties including trauma care, cardiac care, neurosciences, orthopedics, oncology and women’s health. Living and working in the beautiful Diablo Valley, surrounded by the East Bay hills, you will enjoy excellent lifestyle amenities, award-winning school districts and all the benefits of the San Francisco bay area.
John Muir Health offers a wide variety of clerical, technical and general service support opportunities on full-time, part-time and per diem shifts. Opportunities can be available at John Muir Medical Center – Concord Campus, John Muir Medical Center – Walnut Creek Campus, John Muir Health – Brentwood Campus, John Muir Behavioral Health, and John Muir Physician Network. While you may work behind the scenes, you are at the forefront of our minds for your dedication to quality customer service, and the support you provide to our front line caregivers.
We have immediate opportunity for a Learning Management System Specialist. This position will be responsible for assisting the Learning Point Administrator with the creation, maintenance, assignment and support of online courseware according to established guidelines. Provides assistance to Media Coordinator with set up and user support of media equipment. As a team member, contributes to a cooperative relationship with other members of the healthcare team. Supports and applies the mission and values of the organization. Other duties as assigned.
Requirements:
- High school graduate or equivalent desirable
- Minimum of two years experience working with FLASH (including Actionscript), HTML, Photoshop
- Proficient with media equipment: audio visual and media computer applications
- Proficient with standard MS Office business software applications
- Customer-focused
- Able to schedule work load effectively and meet deadlines
- Ability to work collaboratively with diverse groups / individuals
To apply:
https://www.healthcaresource.com/johnmuirhealth/index.cfm?fuseaction=search.jobDetails&template=dsp_job_details.cfm&cJobId=907171
eHealthInsurance Technical Writer / Curriculum Developer – Mountain View June 11, 2008
Posted by synergistech in course developer, peninsula, staff opp, technical writer.add a comment
eHealth, Inc. is the parent company of eHealthInsurance Services Inc., and is headquartered in Mountain View , California. Founded in 1997, eHealth was responsible for the nation’s first online sale of a health insurance policy. With over 1 million sold members, eHealthInsurance is the leading online source of health insurance for individuals, families and small businesses. eHealthInsurance presents complex health insurance information in an objective, user-friendly format, enabling the research, analysis, comparison and purchase of health insurance products that best meet consumers’ needs. Licensed to market and sell health insurance in all 50 states and the District of Columbia , eHealthInsurance has developed partnerships with more than 160 health insurance companies, offering more than 7,000 health insurance products online.
Recent Acclaim:
In 2007 eHealthInsurance was honored with a Webby Award for Best Insurance website and was named one of the 50 fastest growing companies in Silicon Valley by Deloitte & Touche in their annual Silicon Valley Technology Fast 50 Program Award.
POSITION SUMMARY:
Curriculum Development
Design and develop instructor led and media based training for customers, employees, and partners. This position will own the overall curriculum development process, and create training for different product areas, working in partnership with product management, product development, and product marketing.
Technical Writing
Strong technical / requirements / specifications documentation writer with experience in writing product specifications and requirements documents for web products. Ability to identify and gather information from marketing, product, business and IT experts as needed to define requirements and develop the functional specification for web application. Strong analytical skills, including Data Analysis. Excellent ability to gather and articulate business and product requirements.
ESSENTIAL JOB FUNCTIONS:
- General knowledge of systems and information architecture standards and principles
- Ability to proactively engage engineers, product experts, and marketing managers to determine key information elements
- Design and develop instructionally and technically sound training materials for instructor led and media based training
- Design and develop all components of training materials, including PowerPoint slides, course notes/manuals, exercises, instructor demonstrations, instructor notes, classroom image, and setup files
- Project manage all aspects of the courseware development process, including communicating regularly with content review team, product management, product development and other relevant groups within eHealth
- Seek customer feedback and continuously improve the quality of courses and documentation developed
RESPONSIBILITIES
- BA/BS in a technical or quantitative field
- 3 to 5 years of practical experience in a consumer-oriented Internet company
- Exceptional oral, written, editing, presentation, and interpersonal communication skills
- Excellent organizational, project management, multi-tasking and problem-solving skills – must be able to work multiple projects simultaneously in deadline-driven environment
- Proficient Microsoft Office
- Advanced working knowledge of Internet research to perform both generic and specific research
- Web-savvy: understanding of HTML, Web servers, and Internet protocols
- Familiarity with Internet applications
- Experience with direct customer interaction
To apply:
http://hotjobs.yahoo.com/job-JXKV5FTH0P8-l-Mountain_View-CA-c-Insurance;_ylt=Ahzq4dT2mMAhPPE_Uj94bNSxQ6IX
Shoretel Senior Technical Writer/Course Developer – Sunnyvale June 3, 2008
Posted by synergistech in course developer, south bay, staff opp, technical writer.add a comment
Direct Manager: Senior Director, ShoreTel University
The Technical Writer role is primarily responsible for the analysis, design, writing, proofreading, editing and version control of all product documentation and other content as required. The Technical Writer will employ the appropriate information design methodologies and processes to ensure all product documentation is developed against a holistic, information hierarchy thus providing ShoreTel customers with the specific, relevant information they need as they install, administer and use ShoreTel products. The Technical Writer will create and maintain key relationships within ShoreTel engineering, support, services and training organizations in order to ensure timely release of all assigned projects. All assigned tasks will be completed with a keen attention to customer satisfaction and product quality.
Specifically, the Technical Writer will perform all required activities including:
- Analysis, design, writing, proofreading, editing and version control of all documentation including functional specifications, technical documentation, installation and user guides, quick reference guides, product checklists and other content as required.
- Responsibilities include:
- conduct analysis and design with clients, partners and ShoreTel personnel
- identify documentation goals and objectives
- develop design documents, prepare storyboards and outlines
- create content using multimedia development and/or authoring software
- manage review, edit and revision cycles
- maintain documentation management structure with appropriate version control processes
- establish and maintain continuous feedback and revision processes
- Develop and maintain key relationships with subject matter experts within engineering, quality assurance, support, training and sales to ensure alignment with product release cycles and customer requirements.
- Create and manage any required lab environments, images or sandbox environments to support content development efforts.
- Coordinate and lead projects, including track and report on project status, lead and delegate to team members, create and manage content project plans and timelines, deliver quality and innovative content within established timeframes.
- Develop processes, procedures and best practices to increase content quality, and departmental productivity and efficiency.
- Actively contribute to achieving ShoreTel University’s financial and other operating targets.
Job Requirements:
The Technical Writer must demonstrate:
- Exceptional written and verbal skills.
- Exceptional editing and proofreading skills.
- Exceptional project management skills.
- Ability to accept and manage multiple and shifting priorities.
- Ability to work independently with an understanding of how content development projects and timelines impact others on the ShoreTel University team.
- Ability to hit aggressive deadline.
- Other requirements as assigned.
Education and Experience:
- Bachelors Degree (BA/BS) in technical writing, instructional design, instructional technology, computer science, telecommunications networking or other engineering focus required. Masters Degree in one of the above fields is preferred.
- Minimum of 8 years technical, telecommunications or enterprise software experience is required.
- 3+ years experience as technical writer and/or content developer. Experience in technical publications environment is preferred.
Customer and Partner Relations Skills:
- Understand impact and role of technical publications and documentation on customer satisfaction and success with the ShoreTel solutions.
- Understand importance of responsibilities in communicating directly with ShoreTel departments, customers and partners about their specific needs and requirements.
- Demonstrate desire to deliver high value, compelling, engaging product documentation to the entire ShoreTel ecosystem.
Technical Skills:
- Expert, in-depth, technical knowledge of the telecommunication and/or IP telephony industry
- Expert, in-depth, technical knowledge of ShoreTel products including:
- ShoreGear IP Voice Switches
- ShorePhone IP Telephones
- ShoreWare Director
- ShoreWare Call Manager
- ShoreWare Contact Center
- Other ShoreTel products as appropriate
- Proficient in various other components supported in the ShoreTel technology stack
- Proficient with Adobe Framemaker, MS Word, PowerPoint, MS Project, Adobe Creative Suite, RoboHelp
- Proficient with Adobe Captivate, Macromedia Flash, and SCORM / AICC content a plus
- Must have operating system skills (Win2K/NT/Unix)
- Requires knowledge of complex networks, network security, servers.
To apply:
Email HR
Yahoo Technical Training Coordinator – Sunnyvale May 13, 2008
Posted by synergistech in course developer, south bay, staff opp.add a comment
Requisition ID 13685
The Internet is a big, busy place, and we at Yahoo! are proud to stand out in the crowd. As the world’s number one Internet brand, servicing over a half billion people, we’re determined to maintain our commitment to delivering news, entertainment, information and fun… each and every day.
In order to maintain our position as one of the world’s most trafficked Internet destinations, we’re always on the lookout for people with big ideas and big talent to help us provide our visitors with the innovative products and services they’ve come to expect from Yahoo!. We’re looking for people like you.
How Big Can You Think?
Yahoo! Inc. is an equal opportunity employer. For more information or to search all of our openings, please visit http://careers.yahoo.com.
Technical Training Coordinator
The Yahoo! IT Communications and Training team is looking for a Technical Training Coordinator with a passion for creating innovative technical training programs for employees. The Technical Training Coordinator will be responsible for creating and improving curriculum for Yahoo! employees around various IT initiatives as well as general coordination of internal IT training programs. This full time position is based at our Sunnyvale headquarters.
DUTIES AND RESPONSIBILITIES INCLUDE:
- Managing technical training and development program logistics, including: securing rooms, managing registration process, preparing course materials, interfacing with vendors and managing course evaluations.
- Creating interactive online training modules.
- Serve as point of contact for internal IT training logistics.
- Partner with Communications and Training team to promote technical training program offerings through a variety of communication channels.
- Managing and reporting of team metrics.
MINIMUM JOB REQUIREMENTS:
- BA/BS degree or equivalent related work experience required
- Previous IT / Computer Science experience a plus.
- 1-2 years previous training coordination experience
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
- Strong commitment to customer focus
- Must be a fast self-starter with excellent oral and written communication skills
- Superb time management and organizational skills including the ability to organize and manage multiple priorities
- Understanding the concept of the Training Cycle (training needs analysis, design, development, delivery, and evaluation)
- Ability to conceptualize, evaluate, and deliver technical training packages
- Proficient in Microsoft Office suite
- Experience with Adobe Captivate or equivalent and the Plateau Learning System a plus
- The ability to meet aggressive deadlines while developing good working partnerships with various members of the IT team will be critical to success.
To apply:
https://yahoo.recruitmax.com/MAIN/careerportal/Job_Profile.cfm?szOrderID=13685&szReturnToSearch=1&szWordsToHighlight=writer%20OR%20trainer
Yahoo Curriculum Developer/Technical Trainer (Platform Engineering) – Sunnyvale May 13, 2008
Posted by synergistech in course developer, south bay, staff opp, trainer.add a comment
Requisition ID 14317
The Internet is a big, busy place, and we at Yahoo! are proud to stand out in the crowd. As the world’s number one Internet brand, servicing over a half billion people, we’re determined to maintain our commitment to delivering news, entertainment, information and fun… each and every day.
In order to maintain our position as one of the world’s most trafficked Internet destinations, we’re always on the lookout for people with big ideas and big talent to help us provide our visitors with the innovative products and services they’ve come to expect from Yahoo!. We’re looking for people like you.
How Big Can You Think?
Curriculum Developer/Technical trainer – Platform Engineering
Full-time, Sunnyvale, CA
The Infrastructure Engineering group is looking for an experienced curriculum developer/technical trainer. Your primary responsibility will be to develop curricular materials (courses slides, tutorials, exercises, speaker’s notes, etc.) for a range of software engineering training courses, as well as serving as instructor for these courses.
The ideal candidate will be able to communicate the design and usage of internet software platforms and illustrate their application within a standard LAMP developer environment. S/he will synthesize and organize material from a variety of sources including interviews, videotaped presentations, live courses, and a range of existing written materials to develop comprehensive course curricula that can be used by classroom trainers and individual learners.
Successful candidate will have experience as a trainer and working with subject matter experts to develop curricular materials for software tools and platforms. Experience developing course materials for electronically-delivered training is desirable.
Requirements:
- Bachelor’s degree or higher
- 5+ years of combined experience as curriculum developer or technical writer skills is preferred.
- Demonstrated success in working in a documentation and training group environment
- 4+ years of experience with Unix software development with C/C++, HTML, Javascript, Perl and/or PHP
- Demonstrated communication (both verbal and written) and interpersonal skills
- Experience with Microsoft PowerPoint or Apple Keynote
Desirable:
- Experience developing materials with training tools and authoring systems such as Camtasia, Macromedia Connect, Adobe Authorware and/or wikis.
To apply:
https://yahoo.recruitmax.com/MAIN/careerportal/Job_Profile.cfm?szOrderID=14317&szReturnToSearch=1&szWordsToHighlight=writer%20OR%20trainer
eMeter Technical Learning Specialist – San Mateo May 13, 2008
Posted by synergistech in course developer, peninsula, staff opp, technical writer.add a comment
The eMeter platform delivers the only proven, comprehensive, enterprise-scale energy information management solution for utility mass market and C&I deployment. Its flexible SOA-compliant architecture extends the value of legacy systems by integrating easily with your existing IT infrastructure. At the same time, it delivers state-of-the-art meter data acquisition, information management, and utility process services.
eMeter EnergyI can future proof your information systems while providing immediate operational benefits and measurable ROI.
The Technical Learning Specialist contributes to, and participates in, the planning, development and delivery phases of the training and documentation cycle. The ideal candidate will have experience in writing technical and non-technical training documentation, in technical, preferably software applications product environments, general training and training development, and a good track record of project management.
Responsibilities:
- Work with all levels of management and customers in meeting evolving best practices and standard deliverables for courses in the company’s training curriculum or standard documentation.
- Create all levels of materials from the basic outline/framework for sanctioned courses to step-by-step job aides to support customer and internal business needs
- Create instructional materials in a wide range of delivery, from the electronic transmission of existing material to a designated customer recipient to actual live presentation of course material at a customer site or other designated venue.
- Deliver live presentations to internal employee groups as well as customer groups as needed and may also be called upon to support various phases of the sales cycle.
- Create and maintain versioned User and Operational manuals, instructor and student guides, exercise booklets, PowerPoint presentations, training aids, and eLearning activities such as web-based training, assessments and context sensitive help elements that support eMeter products
Requirements:
- Bachelor’s degree (BA or BS) from four-year college or university, preferably in Instructional Design, Curriculum Development, Adult Education, English, Communications, or related field or business or educational/experience equivalent.
- Minimum 18 months to 3 years related experience and/or training; or equivalent combination of education and experience, including at least one year working at the level of an Associate Instructional Designer/Trainer
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals that are technically and grammatically accurate and conforms to the company’s writing style guidelines
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Good knowledge of applicable word processing and help authoring applications. Good research, training, writing and editing skills
- Understand the documentation process and able to accurately estimate task duration and meet schedules
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Knowledge of Microsoft Word, Adobe Acrobat, Distiller, Adobe/Macromedia Suite, Microsoft Project, Camtasia, and screen capture programs.
- Working knowledge of Visio, XML and HTML, Captivate, and Dreamweaver.
To apply:
Email HR
Accela Technical Writer, Education and Training – Dublin/offsite May 9, 2008
Posted by synergistech in course developer, east bay, graphic designer, staff opp, technical writer.add a comment
Accela is the leading provider of government enterprise software solutions and the largest software company that makes government services available 24/7. Accela products represent an important step for state and local governments as they replace their legacy systems with emerging technologies that provide comprehensive solutions that empower government employees and citizens they serve with the software to accomplish their mission.
Our solutions open up new and better ways for governments to serve citizens in the areas of asset management, emergency response, permitting, planning, licensing, public health, public works, and more.
Backed by nearly 30 years of development and implementation in more than 500 agencies in the U.S., Canada, and Puerto Rico, Accela products and services empower agencies to increase efficiencies, reduce workload, and provide citizens and businesses with more convenient access to government services.
Join our team! Benefits package enhanced for 2008!
Accela seeks a Technical Writer, Education and Training, to work closely with the Training Manager and Training Lead in developing training documentation and materials within its new Methodology Department.
Responsibilities
- Create, edit and maintain illustrations for use in documentation
- Design and develop education manuals based on information from multiple sources; sources may include engineering specifications, and hands-on product usage
- Gather, evaluate, organize, and rescind information as needed to meet the needs of various audiences
- Propose and utilize creative ideas to continuously improve documentation and usability
- Manage documentation layout and graphic design, both print and online
Requirements
- Bachelor’s degree in Journalism, English, Communications; Technical degree or equivalent work experience
- 2-3 years of technical writing experience
- Government industry domain knowledge, a plus
- Technical ability to understand and operate Accela products
- Computer skills including MS Office, page layout, photo editing, and illustration software.
- Experience with Adobe Creative Suite, a plus
- Demonstrated writing, editing, and document production skills
- Excellent verbal and written communication skills are critical
- Ability to work and adapt quickly in a dynamic environment
- Ability to work with others to maintain internal and external access to published documentation
- Proven ability to complete tasks with minimal supervision and minimal instructions
We offer competitive salaries, 401(k), stock options, and excellent benefits. Qualified applicants must enjoy the challenge of working in a multi-task environment and have the desire to grow with our company.
This position does not cover relocation.
To apply:
Email HR
