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Job ID: 604094

The position reports to the Director of UX & Product Management. In this position, you will have access to all stakeholders in and out of the company. It will be highly interactive and requires a great writer with a sharp mind as well as a creative spirit.

Responsibilities include:

• Create and organize sparse documents into a comprehensive information architecture
• Deliver high quality customer/user oriented documentation on schedule
• Manage the creation of new content and/or re-edit existing ones.
• Work closely with core development engineers to gain critical insight into product functionality
• Define and organize and release on-line documents, such as:
  • Frequently Asked Questions
  • Getting Started Guides
  • General User Manual
  • On-line help
  • Informal Q&A with Customers
  • New Features Documentation
  • Internal Blogging
• Define and refine templates, standards and processes for high quality information architecture
• Provide regular schedule and deliverable updates to managers
• Foster cross-functional teamwork and open communication
• Collaborate deeply with team members responsible for customer services and training to produce a seamless information architecture

Skills

• 5+ years of experience in developing high quality, preferably on-line documentation. Engineering or CS degree a plus.
• Good understanding of technical writing processes from concept to delivery including organization, writing, editing, and production.
• Excellent writing and technical skills with proven experience writing high-quality documentation for complex software products.
• Working knowledge of design flows and engineering basics experience desired.
• Candidate must also have working experience and deep knowledge of the ‘tools of the trade’, e.g., RoboHelp, Flare, Wikis, Word, Adobe Acrobat, etc., along with Microsoft Office and HTML editing software.
• Must demonstrate proven strong leadership, decision-making and communication skills and a keen ability to analyze documentation needs and complete projects with little direction.
• Ability to build rapport with busy developers and willingness to attend their meetings to determine what information is relevant to documentation is a must.
• Management experience is a great plus.

Requirements

• Online samples of documentation
• Show us samples of your writing to be considered for the position.
• There is an existing library of materials at http://success.marketo.com which will need a fresh information architecture approach. You can also find videos and demos at http://www.marketo.com/demoFull.php.

Feel free to re-write any content to show your style and abilities. None of the submitted materials will be used in production.

Company Description

Would you like to join the fastest growing company in Marketing Automation field, and be part of a highly proficient and fun team that is defining this new and exciting emerging market? Then Marketo is the place for you.

Marketo is looking for a top-notch senior tech writer who can lead our documentation effort into the future. Our customers need a wide array of comprehensive documentation to accomplish their mission. The Marketo system has an extremely fun and easy to use interface, but Marketing can be complex and sophisticated, and therefore marketing professionals need good guidance to realize the most value of our system. The Senior Information Developer at Marketo will be responsible for creating, organizing and publishing a broad set of documentation to our end users, distilling technical product details into business level user documents.

To apply:
http://www.marketo.com/about/careers-senior-information-developer.php