Mindjet Trainer – San Francisco May 21, 2008
Posted by synergistech in san francisco, staff opp, trainer.add a comment
The Technical Trainer will be a member of the Learning Services team for the Americas Sales organization. As a highly motivated, self directed individual you will play a critical part in helping us grow our business by evangelizing and driving adoption of our vision and product portfolio, both internally with key Mindjet stake holders and externally with customers, partners and the press around the world.
Principal Duties and Responsibilities:
- Develop classroom-based and distance learning training courses, using needs assessments and skill level analyses.
- Develop tests, questionnaires, and procedures that measure the effectiveness of curricula, and use these tools to determine whether program objectives are being met.
- Trains internal and external teams and customers on effective and accurate delivery of product presentations and demonstrations. Supports Marketing team to roll out sales tool kit and provide clear information regarding demonstration content and script.
- Create and maintain instructional materials to be used by trainers, as well as job aids & “quick ref” guides to be used by end users and support teams.
- Promotes adoption of Mindjet applications and solutions to internal stakeholders and external developers, resellers, partners and customers.
- Supports marketing team to create sales collateral and sales tools, including messaging, presentations, AVI´s and demo scripts. Measures effectiveness of sales tools. Conducts on-going Field satisfaction surveys and analyzes results.
- Creates technical documents (white papers) containing details on product vision or technical architecture.
- Provides ongoing input and direction on product strategy and marketing plans. Actively participates in beta program.
- Coordinate publication of scheduled training events and student registration. Prepare classroom and instructional materials as needed.
- Some travel (up to 35%) may be required for this role.
Requirements:
- Experience in Learning industry with 3 to 5 years in a content development/teaching environment
- Experience in an evangelist role with proven ability to influence and drive audiences to specific action
- B.S. or equivalent in computer science, engineering or graduate degree, MBA or equivalent preferred
- Technically savvy with visual mapping software. Experience with MindManager highly desired.
- Excellent written, graphic and verbal communication skills
- Good sales and presentation skills
- Customer-oriented with strong customer research, planning, organization and execution skills
- Self-starter who learns new software easily with ability and willingness to seek out new information, resources and projects
- Proven ability to analyze, problem solve and make difficult trade off decisions in highly competitive, fast paced environment
Desired Knowledge/Skills:
- Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Knowledge of principles and processes for assessing customer training needs, meeting quality standards for these services, and evaluation of customer satisfaction.
- Broad range of teaching experience with emphasis on content development, delivery and customer requirements.
- Knowledge of competitive visual mapping solutions software capabilities and features as well as PC software industry issues and emerging technologies.
- Ability to effectively instruct others by creating and using instructional methods and procedures appropriate for the situation
- Clear and effective oral and written (English language) communication skills
- Outstanding customer service and project management skills
- Proficiency with MSOffice suite
To apply:
Email HR
Imperva Graphic / Interactive Designer – Redwood Shores May 21, 2008
Posted by synergistech in graphic designer, peninsula, staff opp.add a comment
Seeking a Graphic/Interactive Designer who can develop and maintain our corporate brand; provide creative design, collateral, and templates. Responsibilities include helping translate ideas into a visual look and feel that communicates the Imperva brand.
Position Responsibilities:
- Define and implement corporate graphic identity and other visual representation for Imperva.
- Help develop corporate style and branding guidelines
- Create internal/external communications via company collateral, presentations, exhibits materials, marketing campaigns, etc.
- Aid in web page design and layout; Monitor the creative online content, user interface graphics, icons, color schemes for new and recurring web projects
- Design and produce e-communications such as banner advertising and e-mail campaigns
- Design and produce exhibit materials, signage, CD, video and all collaterals
Position Requirements:
- Bachelors degree and 5+ years of experience in Graphic Design, Commercial Art, Visual Communications, or Computer Graphics
- The ideal candidate will possess well-developed page layout and creative design skills for print and web including static and rich media banner ads, datasheets, brochures, marketing flyers, direct mail, HTML e-mails, print advertisements, logos and trade show exhibits.
- Proficiency with the latest software including Photoshop, Illustrator, InDesign, Flash, QuarkXpress, Dreamweaver, HTML, Microsoft Word, Excel
- Comprehensive knowledge of graphic design principles, a wide variety of media, and production methods
- Understanding of brand strategies and target audiences
- Demonstrated excellence in graphic design, typography, color sense and paper selection and a high degree of innovation through the professional portfolio
- Excellent analytic thinking and creative problem solving skills for visual information design
- Candidate will be a supportive team member as well as work independently on multiple projects in a fast-paced environment
- Strong interpersonal, communication, and customer service skills required.
- Flexible and adaptable to change
This position provides an outstanding opportunity in a challenging and team oriented environment. We also offer a competitive salary, a complete insurance package, and 401(k).
To apply:
Email HR
BMC Senior Technical Writer – Sunnyvale May 20, 2008
Posted by synergistech in south bay, staff opp, technical writer.add a comment
Job ID 6269
Experience Required 3 – 5 Years
Position Description
The Senior Information Developer is a writing member of the IDD team with a strong background in developing technical documentation for enterprise software products for platform and application software.
In this position, the Senior Information Developer is an active participant within engineering and has an excellent understanding of the documentation development process, the software development process, and product lifecycles.
The Senior Information Developer must also have an excellent understanding of the relationships between cross-functional teams and be willing and able to work effectively with and within the processes and systems established by those teams.
The Senior Information Developer must have the ability to quickly learn and document the use, features, and benefits of new technologies for system administrator and technical audiences, as well as the ability to convey the big picture of interaction across products.
The position requires the ability to learn software products and new technologies, work multiple projects, and to network across groups; create and work to documentation and project plans; contribute to and direct the use of established department and project standards, processes, and procedures; use the prescribed publications toolset; peer edit documentation, and mentor less senior writers.
The Senior Information Developer must be able to obtain information while maintaining a strong, positive relationship with internal employees including but not limited to design, development, test, support, education, and product management.
ESSENTIAL JOB FUNCTIONS
- Develop high-quality technical documentation by working with writers and engineers to scope, design, develop, edit, and publish technical content and collateral as directed by lead information developers and IDD management.
- Work with engineering and QA to refine application programming interface (API) documentation
- Interactively contribute to and drive the documentation creation and maintenance process by:
- defining documentation deliverables and creating preliminary documentation plans and schedules for assigned deliverables.
- generating documentation design specifications and conducting review meetings as applicable.
- participating in engineering meetings to review project-specific requirements and specifications documentation and obtaining additional product and feature information.
- Under direction of IDD Manager and lead information developers, take ownership of assigned projects, follow through to complete the product cycle, and report accurate and timely status for all assignments.
- Publish final documentation to appropriate mediums.
- Work with reviewers to ensure technical accuracy and appropriateness of content according to prescribed project deliverables and schedules.
- Become a subject matter expert on the product being documented, as well as make recommendations to improve technical information based on target audiences.
- Possess a can-do attitude to balance work volume, set limits, and project deadlines, while prioritizing to maintain and deliver quality work.
- Judge the severity of issues and appropriately escalate to management.
- Collaborate with writers and editors in all locations to ensure adherence to the prescribed style guide for the seamless flow of information to our customers.
- Participate in peer reviews and incorporate feedback into documentation materials.
- Write and edit product notices such as release notes and readme files.
- Contribute to product refinement by participating in activities such as reporting UI defects and taking an active role in indexing workshops and usability sessions.
- Monitor the problem tracking database to identify documentation problems or changes and trends in product usability issues. Ensure logged defects are resolved in the next release of the documentation.
- Adhere to established standards to ensure content is optimized for localization.
ADDITIONAL RESPONSIBILITIES
- Contribute to ongoing departmental projects that include but are not limited to style guide, templates, and tools development.
- Demonstrate ability to balance project ownership and independent work with the desire to be a team-player and focus on team deliverables, while mentoring less senior writers.
- Effectively communicate and maintain a good working relationship with individuals internal and external to IDD and BMC.
- Assist with improvement of templates, style guide, and other structural elements in conjunction with other writers and management.
- Ability to adjust priorities, learn new technologies, and simultaneously manage multiple projects.
- Gain cross-product understanding through training and self-study.
- Initiate and recommend creative ways to improve technical information deliverables and processes. Use creative approaches in solving problems. Maintain creativity while working within IDD standards and guidelines.
- Help other information developers as required to meet deadlines. Maintain good working relationships with people both inside and outside the department. Display a flexible attitude and willingness to accept assignments as dictated by the business.
- Participate in other projects as assigned by management.
- Maintain professionalism when representing IDD.
- Gain awareness of customer issues and documentation usage from a customer perspective through field reports and IDD customer feedback calls.
Position Requirements
- Characteristics: Highly motivated self-starter who is enthusiastic, professional, energetic, innovative, diplomatic, and decisive. Individual must have strong technical aptitude and proven ability to be an effective negotiator. Must be independent, flexible, detail-oriented, and an agent of change. Must have a consistently positive attitude and the ability to remain productive in face-paced environment.
- Minimum 4 – 6 years’ experience developing technical documentation for system administrator and other technical audiences.
- BA degree, certificate, or equivalent experience in English, Journalism, Technical Communications, Professional Writing, Marketing, or Public Speaking; or BS degree (with a writing background) or equivalent experience in Computer Science, Engineering, or Human Factors.
- Highly proficient with accepted industry-specific publishing tools, such as Windows XP, Word, FrameMaker, FrameScript, IXGen, WebWorks, ISPF help (native or DTL, FAR (HTML Help tool), JavaHelp, HTML, Dreamweaver, XML, Adobe Acrobat, Documentum, and graphics packages, such as Paint Shop Pro, and so on.
- Thorough understanding of BMC’s Business Service Management (BSM) strategy, especially the role of BMC Atrium products within BSM.
- Experience with ITSM applications.
- Strong, practical knowledge of Agile methodology with the ability to be productive and drive IDD requirements in an Agile development environment where product requirements are not completely defined up front.
- Ability to gather technical information and get documentation feedback from remote SMEs.
- Experience documenting integrations, solutions, and best practices that involve multiple products and teams. Must have a good eye for cross-product and cross-doc dependencies.
- Ability to develop project plans based on critical needs of customers—what should be documented rather than limiting minimum requirements to existing resources and previous approaches.
- Ability to document product functionality in terms of how it helps customers accomplish a specific business goal and why they would want to use it in different ways.
- Ability to prioritize a high number of requests for documentation based on IDD resources and customer needs.
- Strong desire to make a difference in helping both internal and external customers understand complex software.
- Desire and ability to learn customer pain points by participating in onsite customer implementations.
- Detail-oriented, problem-solver, self-starter requiring minimal oversight, with flexibility and good follow-through skills.
- Thorough understanding of document and software development life cycles as well as project management and software development methodologies.
- Strong commitment to teamwork and willingness to accept responsibility and accountability.
- Excellent technical writing skills.
- Excellent communication and interpersonal skills with ability to effectively work with global and culturally diverse departments and groups.
- Experience writing documentation for industry-specific and internet-based technologies, Web and application servers, or client-server applications and technologies.
QUALIFICATIONS – PREFERRED
- Exceptional leadership skills.
- Recent experience developing XML-based documentation, especially with DITA.
- Training or certification in ITIL, especially the Service Support area.
KEY RELATIONSHIPS
Demonstrate ability to work well with IDD Managers, product managers, Dev teams, QA, Support, Education, IT, writers, editors, and other BMC Software personnel.
To apply:
http://careers.peopleclick.com/careerscp/client_bmc/external/jobDetails.do
Callidus Software Senior Technical Writer – San Jose May 14, 2008
Posted by synergistech in south bay, staff opp, technical writer.add a comment
Job Summary:
- Designs, develops, implements, and maintains customer documentation sets for each version of a Callidus product or products.
- Produces documentation that conforms to the Technical Publications and quality assurance standards.
- Is flexible and adaptive in the multiple project environment. Works as a team with other members of the Technical Publications group, as well as across teams to maintain project schedules. Keeps teams informed of progress, and supports the best product possible within each project’s timeframe.
- Provides product and documentation expertise as needed to Engineering and other Callidus organizations on how best to convey technical information involving product design and functionality, feature usability, cross product feature consistency, and Callidus product concepts.
- Proactively seeks out special documentation requests, identifies resources (people, time, access to subject matter experts) and converts gathered data into documentation solutions for customers and technical audiences as needed.
Essential Job Functions:
- Proven writing skills and solid technical knowledge. Has full range of experience in all writing mediums. Has written enterprise-level documentation.
- Familiar with and contributor to product’s UI design and a main contributor to the Technical Publication group’s Style Guide and templates. Understands the publication process and how it fits into the development cycle for each product.
- Able to write all documentation for a product. May contribute to several projects. Plans large scoped publication assignments and meets deadlines in timely manner. Is flexible and adaptive to unforeseen challenges to the schedule.
- Self-motivated and self-directed. Uses time effectively throughout the entire development cycle. Does not need to be reminded about which priorities are most important to the department. Sets own work milestones and then consistently meets them without the need for supervision.
- Management is informed of any project dependencies or issues. Responds quickly and decisively to management directives.
- Does not wait to be told what needs to get done. Takes a proactive stance. Requires minimum supervision to keep project goals on track. Anticipates complex problems independently at the product level. Adept at seeking out information from experts.
- Is a strong team player within the group and with other groups. Is proactive in enhancing own team-building skills. Displays courtesy and sincerity in dealing with others. Establishes good working relationships with other groups.
- Works well under pressure and provides a good attitude to help junior members of department handle the pressures. Offers assistance to team members regularly. Provides experience and leadership when requested. Mentors junior members of the team.
Knowledge, Skills, and Abilities:
- Outstanding writing skills and solid technical knowledge.
- Proven track record in producing and maintaining all areas of doc design, production, and user audience.
- Teams with Tech Support, Escalations Team, QA, Sales/Presales, Client Services to produce white papers, tech notes, client services workarounds, deployment information for cross product demos, upgrade scripts, and so on.
- Expert in writer applications such as FrameMaker, Robohelp, Acrobat Professional, and Visio. Knowledge of SQL and Ant a plus.
- Understands database administration, Apps Server environment. Seeks out training in some developer languages including those used by engineers here. Often seeks out opportunities to create tools to assist Tech Pubs and Engineering, Tools have been incorporated into products to assist install and deployment problems. Overall technically knowledgeable and self teaching in technology.
- General technical troubleshooter both for our group and for other engineering groups
- Deployment specialist. Install and deployment issues across products. Tester for cross product procedures and all install and deployment procedures.
- Writes Engineering level documentation.
Education / Experience:
- Degree: BA or BS
- 8+ years of experience
To apply:
Email HR
Molecular Devices Lead Technical Writer – Sunnyvale May 14, 2008
Posted by synergistech in south bay, staff opp, technical writer.add a comment
Job ID: 6862
MDS Analytical Technologies is the newly established MDS Inc. business unit and is a world-class organization comprised of two main lines of business. The Molecular Devices business unit of MDS Analytical Technologies is a leading developer of high-performance, bioanalytical measurement systems that accelerate and improve drug discovery and other life sciences research. Our instrument systems are based on our advanced core technologies which integrate expertise in engineering, molecular and cell biology and chemistry. We are known as a world leader for developing innovative, first-to-market products including instrumentation, software and reagent systems that help improve the quality of life around the world.
The Role:
We are currently looking for an energetic Senior Technical Writer to work closely with our Product Development group in Sunnyvale, CA. The person we seek will combine his/hers technical knowledge, organization, writing, and editing skills to produce clear, concise, and technically accurate end user operating, servicing, and training materials. The person in this role will work in a team environment with product development and will manage relationships with departmental and project managers while handling multiple projects.
Responsibilities:
- Act as a Team Lead on behalf of the Sunnyvale team and integrate to the full Information Development team.
- Prepare documentation and materials based on the Information Architecture (IA), site architecture, wire frames, storyboards and task flows, etc.
- Implement and refine appropriate policies, processes, practices, and continuous development initiatives using a minimalist approach to writing.
- Present and participate in internal design reviews during product development.
- Meet with subject matter experts to verify documentation content.
- Review documents produced by other members of the Information Development team (and other departments), and provide appropriate feedback.
Qualifications:
- Min 5 years of experience as a technical writer for hardware/software products or life science industry.
- Excellent writing, editing and communications skills with a strong design sense. Must be able to bring solid attention to detail.
- Strong interpersonal, leadership, and organizational skills. Comfortable as a project leader and client liaison.
- Min 2 years project planning experience. Draft documentation plans, evaluate, prioritize and implement projects. Report status and communicate risks to management.
- Must have min 2 years experience with authoring tools (FrameMaker). Author-IT or RoboHelp highly preferred.
- Experience with the following is highly desirable: vector drawing software, drafting, version control software, technical training or web publishing.
- Understanding of browser capabilities and design constraints for web would be an asset.
- Knowledge of HTML, JavaScript, DHTML, AuthorIT, XML, Flash, Dreamweaver, CSS1 and CSS2 would be an asset.
Education:
- Min A.S. degree or Technical certificate in Technical Writing, English or Communications or related discipline.
- B.S in a Life Science discipline highly preferred.
To apply:
https://careers.mdsinc.com/startsubmission.html?erjob=3403
3Leaf Systems Contract Senior Information Developer – Santa Clara May 14, 2008
Posted by synergistech in south bay, staff opp, technical writer.add a comment
3Leaf Systems, a virtualized storage start-up, is looking for a Senior Information Developer to join the team at our Santa Clara, CA site.
Job Summary
Write and revise hardware and software documentation for 3Leaf’s products and technologies. Documentation might include books, guides, release notes, online Help, embedded help, datasheets, error messages, and Wiki and Web pages. Work cross-functionally with other professionals, as well as 3Leaf customers. The successful individual in this role will be a team player who is comfortable working as an individual contributor, and who has a passion for working in the technology industry.
The focus of 3Leaf Info Dev responsibilities and deliverables is to drive ease-of-use into 3Leaf hardware, software, and information products to improve the customers’ experience of 3Leaf products.
Essential Functions:
- Full responsibility for completing a book or book chapters of moderate to significant complexity
- Write content for user guides, on-line documents, and others per project plan
- Write documentation plan
- Update existing materials
- Editing
Job Requirements:
- Background in computer and Web software and hardware with strong knowledge of networking technology. Experience with storage products, information security, or semiconductors is a plus.
- Excellent oral and written communication skills are required.
- Excellent grammatical skills are required.
- Experience gathering information from various sources, including engineering and marketing documents, subject matter experts, product simulators, and basic programming code.
- Proven ability to quickly grasp complex topics and translate to the level and voice appropriate for target audience.
- Demonstrated expertise in most current publishing tools: FrameMaker 7.x, WebWorks ePublisher Pro 9.x, MS Office 2003, and some graphics, diagramming, and screen capture.
- Experience with Linux and MS Windows operating systems (ideally both), and command line applications.
- Strong technical skills. Java-based technologies, XML, Admin or QA experience a plus.
- Working familiarity with product development cycle and delivering against deadlines, as well as document design, development, and control standards and practices.
- Ability to understand and follow 3Leaf Information Development standards and processes, Bugzilla processes (or other bug tracking), Subversion processes (or other revision control).
Responsibilities:
- The tasks for which this individual is responsible may be unstructured and the issues addressed less defined requiring new perspectives and creative approaches.
- This individual will apply attained experiences and knowledge in solving problems that are complex in scope requiring in-depth evaluation.
- Demonstrate good judgment in solving problems, as well as identifying problems in advance and proposing solutions.
Interaction:
- This individual must work effectively with Staff to Vice President level employees within the function, across functions and with external parties.
- Limited supervision and direction is provided, as this individual can operate and drive results and set priorities independently.
- The ideal candidate will be a proactive contributor and subject matter expert.
- To be successful, this individual must demonstrate favorable results through regular leadership and influencing others.
Group: Support and Professional Services
Education and Experience:
- A minimum of 8 years of technical writing experience is required. 9 to 11 years of technical writing experience is preferred.
- A Bachelor of Science or Arts Degree in English, Journalism, Computer Science, or Engineering is preferred. Equivalent experience with a Technical Communication Certification also acceptable.
- Technical experience is required.
- Demonstrated ability to have completed multiple, complex technical projects.
Full-time / Part-time: 3-month Contract with possibility of converting to full-time permanent
To apply:
Email HR with subject line of Sr. Information Developer.
Yahoo! Web Services Technical Writer – santa Clara May 13, 2008
Posted by synergistech in south bay, staff opp, technical writer.add a comment
Requisition ID 13524
The Internet is a big, busy place, and we at Yahoo! are proud to stand out in the crowd. As the world’s number one Internet brand, servicing over a half billion people, we’re determined to maintain our commitment to delivering news, entertainment, information and fun… each and every day.
In order to maintain our position as one of the world’s most trafficked Internet destinations, we’re always on the lookout for people with big ideas and big talent to help us provide our visitors with the innovative products and services they’ve come to expect from Yahoo!. We’re looking for people like you.
How Big Can You Think?
The Yahoo! Audience Product Platform team is seeking a highly motivated and experienced Technical Writer with a strong technical background and aptitude. Position includes writing API and SDK technical documentation, working with software engineers to create source code examples. The primary users of the API and SDK documentation are internal and third-party developers creating applications using Platform Web Services.
PRIMARY RESPONSIBILITIES:
- Write reference documentation for XML, SOAP, REST, PHP and web service APIs
- Write code examples or rewrite examples provided by engineers
- Contribute to documentation plans and strategy
- Regularly interview senior engineers and other subject matter experts
- Use existing information model to develop structured content
- Adhere to quality standards and documentation guidelines
- Provide error-free and technically accurate documentation that is consistent across subject areas
- Improve documentation team processes and tools
- Solicit input from internal and external third-party developers who use Yahoo! Platform Services
REQUIREMENTS:
- Ability to create documentation in HTML without WYSIWYG tools
- Solid understanding of and experience with mark-up languages (XML, SGML)
- Experience documenting APIs, SDKs, and/or development frameworks
- Understanding of and experience with SOAP, REST, JSON-RPC, and web services
- Ability to read and write Java, C#, C++, or PHP
- Proficient with word processing, on-line documentation (e.g. Adobe Acrobat, DocBook, Dreamweaver, Framemaker, WebWorks, doxygen, XML Mind, or related tools), desk top publishing, and document control techniques
- Good organizational skills and the ability to prioritize among multiple work items
- Self-starter and resourceful
- Ability to meet aggressive deadlines while developing good working partnerships with various members of the product and writing team.
- Ability to work in a fast-paced, dynamic environment
- Writing samples are a must!
PREFERRED SKILLS:
- Experience with Wiki.
- Understanding of database concepts and operations
- Ability to interview developers and write structured content based on information they provide
- Familiar with source code control tools such as CVS, ClearCase, or SourceSafe
- Experience as a software developer
- Experience with bug tracking tools
- Web design/user interface design a huge plus
EDUCATION AND/OR RELEVANT EXPERIENCE:
- 4+ years experience writing for a software developer audience
- BA or BS in Computer Science, English, Journalism, Technical Documentation, or related field.
To apply:
https://yahoo.recruitmax.com/MAIN/careerportal/Job_Profile.cfm?szOrderID=13524&szReturnToSearch=1&szWordsToHighlight=writer%20OR%20trainer
Yahoo Technical Training Coordinator – Sunnyvale May 13, 2008
Posted by synergistech in course developer, south bay, staff opp.add a comment
Requisition ID 13685
The Internet is a big, busy place, and we at Yahoo! are proud to stand out in the crowd. As the world’s number one Internet brand, servicing over a half billion people, we’re determined to maintain our commitment to delivering news, entertainment, information and fun… each and every day.
In order to maintain our position as one of the world’s most trafficked Internet destinations, we’re always on the lookout for people with big ideas and big talent to help us provide our visitors with the innovative products and services they’ve come to expect from Yahoo!. We’re looking for people like you.
How Big Can You Think?
Yahoo! Inc. is an equal opportunity employer. For more information or to search all of our openings, please visit http://careers.yahoo.com.
Technical Training Coordinator
The Yahoo! IT Communications and Training team is looking for a Technical Training Coordinator with a passion for creating innovative technical training programs for employees. The Technical Training Coordinator will be responsible for creating and improving curriculum for Yahoo! employees around various IT initiatives as well as general coordination of internal IT training programs. This full time position is based at our Sunnyvale headquarters.
DUTIES AND RESPONSIBILITIES INCLUDE:
- Managing technical training and development program logistics, including: securing rooms, managing registration process, preparing course materials, interfacing with vendors and managing course evaluations.
- Creating interactive online training modules.
- Serve as point of contact for internal IT training logistics.
- Partner with Communications and Training team to promote technical training program offerings through a variety of communication channels.
- Managing and reporting of team metrics.
MINIMUM JOB REQUIREMENTS:
- BA/BS degree or equivalent related work experience required
- Previous IT / Computer Science experience a plus.
- 1-2 years previous training coordination experience
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
- Strong commitment to customer focus
- Must be a fast self-starter with excellent oral and written communication skills
- Superb time management and organizational skills including the ability to organize and manage multiple priorities
- Understanding the concept of the Training Cycle (training needs analysis, design, development, delivery, and evaluation)
- Ability to conceptualize, evaluate, and deliver technical training packages
- Proficient in Microsoft Office suite
- Experience with Adobe Captivate or equivalent and the Plateau Learning System a plus
- The ability to meet aggressive deadlines while developing good working partnerships with various members of the IT team will be critical to success.
To apply:
https://yahoo.recruitmax.com/MAIN/careerportal/Job_Profile.cfm?szOrderID=13685&szReturnToSearch=1&szWordsToHighlight=writer%20OR%20trainer
Yahoo Curriculum Developer/Technical Trainer (Platform Engineering) – Sunnyvale May 13, 2008
Posted by synergistech in course developer, south bay, staff opp, trainer.add a comment
Requisition ID 14317
The Internet is a big, busy place, and we at Yahoo! are proud to stand out in the crowd. As the world’s number one Internet brand, servicing over a half billion people, we’re determined to maintain our commitment to delivering news, entertainment, information and fun… each and every day.
In order to maintain our position as one of the world’s most trafficked Internet destinations, we’re always on the lookout for people with big ideas and big talent to help us provide our visitors with the innovative products and services they’ve come to expect from Yahoo!. We’re looking for people like you.
How Big Can You Think?
Curriculum Developer/Technical trainer – Platform Engineering
Full-time, Sunnyvale, CA
The Infrastructure Engineering group is looking for an experienced curriculum developer/technical trainer. Your primary responsibility will be to develop curricular materials (courses slides, tutorials, exercises, speaker’s notes, etc.) for a range of software engineering training courses, as well as serving as instructor for these courses.
The ideal candidate will be able to communicate the design and usage of internet software platforms and illustrate their application within a standard LAMP developer environment. S/he will synthesize and organize material from a variety of sources including interviews, videotaped presentations, live courses, and a range of existing written materials to develop comprehensive course curricula that can be used by classroom trainers and individual learners.
Successful candidate will have experience as a trainer and working with subject matter experts to develop curricular materials for software tools and platforms. Experience developing course materials for electronically-delivered training is desirable.
Requirements:
- Bachelor’s degree or higher
- 5+ years of combined experience as curriculum developer or technical writer skills is preferred.
- Demonstrated success in working in a documentation and training group environment
- 4+ years of experience with Unix software development with C/C++, HTML, Javascript, Perl and/or PHP
- Demonstrated communication (both verbal and written) and interpersonal skills
- Experience with Microsoft PowerPoint or Apple Keynote
Desirable:
- Experience developing materials with training tools and authoring systems such as Camtasia, Macromedia Connect, Adobe Authorware and/or wikis.
To apply:
https://yahoo.recruitmax.com/MAIN/careerportal/Job_Profile.cfm?szOrderID=14317&szReturnToSearch=1&szWordsToHighlight=writer%20OR%20trainer
Symmetricom Lead Technical Writer – San Jose May 13, 2008
Posted by synergistech in south bay, staff opp, technical writer.add a comment
Job ID SJ080502
Responsibilities:
- Work closely with a cross-functional product development team to create and update customer documentation, including User Manuals, Reference Guides, Installation Guides, Software Release Notes, Product Change Notices, and built-in product help systems for complex telecommunications/networking products and systems.
- Work on multiple small to medium-sized projects in parallel.
- Research solution requirements with marketing and customer service teams, product features and behaviors with globally dispersed engineering teams, decide scope, schedule, resources, and dependencies to plan the documentation development project.
- Work with internal and contract technical writers to assign work, manage and communicate progress, and deliver results to the overall solution development project.
- Use the product during late development to verify features and behaviors. Work with cross-functional team to review documents for clarity and accuracy. Adhere to quality standards and style guidelines across businesses, product lines, and applications.
- Propose, gain support for, and implement, improvements in results and methods.
Essential Qualifications:
- Ability to perform all phases of technical publications development, including research, planning, writing, reviewing, editing, and publishing to multiple formats.
- Excellent writing and copy-editing skills required.
- Working knowledge of tools, such as AuthorIT, FrameMaker, FrameScript, RoboHelp, Acrobat, and Microsoft Office tools.
- Familiarity with Java language environment and jar files
- Experience working with cross-functional teams
- Excellent written and oral technical English language communication skills
- Good oral technical Chinese language communication skills
- Technical illustration skills using such tools as Adobe Illustrator and Photoshop.
- Experience with Product Data Management systems – preferably Agile PLM.
- Willing to travel overseas occasionally; typically less than 2 weeks per six months
- BA/BS or equivalent with a minimum of 8 years experience in technical writing.
Desired Qualifications:
- Experience with networking and telecommunications industry, products and services
- Experience working with globally-dispersed teams
To apply:
Email HR and reference job number SJ080502 in the subject line of your e-mail.
JDS Uniphase Contract Technical Writer (Lasers) – San Jose May 13, 2008
Posted by synergistech in contract opp, south bay, technical writer.add a comment
AutoReqId 8791BR
This position will report to the manufacturing engineering group in support of commercial laser systems (cw and Q-switched products).
The primary responsibility of the hire will be to write, edit, and document work instructions for new and existing laser systems with instructions, direction, and training from manufacturing engineers
Work with engineering to establish the most efficient (in creation time and operational execution) form for work instructions using all available tools and methodologies.
Required Qualifications:
- Well-versed with software packages used in method creation (Adobe Photoshop, Microsoft Word and FrontPage, CAD, etc) and should be adept at translating work instructions to documented form (text, pictures, exploded 3-D isometric drawings, etc.).
- Experience with Adobe Photoshop, Microsoft Word and FrontPage, CAD.
- Experience in lasers/optics or mechanical engineering a plus.
To apply:
https://sjobs.brassring.com/EN/ASP/TG/cim_jobdetail.asp?SID=^TJqL8u0k43EniY8EKk8Td3yPH/eCxxRuFzt9nh9bwLsGKSJasKVDsRKy6A6zpQSNnVqaxT0NkCRv_C_R__L_F_xRcRsaauLVIIQeXFk73zvEgd0hwnwQ4=&jobId=456339&type=search&JobReqLang=1&recordstart=1&JobSiteId=40&JobSiteInfo=456339_40&GQId=0
eMeter Technical Learning Specialist – San Mateo May 13, 2008
Posted by synergistech in course developer, peninsula, staff opp, technical writer.add a comment
The eMeter platform delivers the only proven, comprehensive, enterprise-scale energy information management solution for utility mass market and C&I deployment. Its flexible SOA-compliant architecture extends the value of legacy systems by integrating easily with your existing IT infrastructure. At the same time, it delivers state-of-the-art meter data acquisition, information management, and utility process services.
eMeter EnergyI can future proof your information systems while providing immediate operational benefits and measurable ROI.
The Technical Learning Specialist contributes to, and participates in, the planning, development and delivery phases of the training and documentation cycle. The ideal candidate will have experience in writing technical and non-technical training documentation, in technical, preferably software applications product environments, general training and training development, and a good track record of project management.
Responsibilities:
- Work with all levels of management and customers in meeting evolving best practices and standard deliverables for courses in the company’s training curriculum or standard documentation.
- Create all levels of materials from the basic outline/framework for sanctioned courses to step-by-step job aides to support customer and internal business needs
- Create instructional materials in a wide range of delivery, from the electronic transmission of existing material to a designated customer recipient to actual live presentation of course material at a customer site or other designated venue.
- Deliver live presentations to internal employee groups as well as customer groups as needed and may also be called upon to support various phases of the sales cycle.
- Create and maintain versioned User and Operational manuals, instructor and student guides, exercise booklets, PowerPoint presentations, training aids, and eLearning activities such as web-based training, assessments and context sensitive help elements that support eMeter products
Requirements:
- Bachelor’s degree (BA or BS) from four-year college or university, preferably in Instructional Design, Curriculum Development, Adult Education, English, Communications, or related field or business or educational/experience equivalent.
- Minimum 18 months to 3 years related experience and/or training; or equivalent combination of education and experience, including at least one year working at the level of an Associate Instructional Designer/Trainer
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals that are technically and grammatically accurate and conforms to the company’s writing style guidelines
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Good knowledge of applicable word processing and help authoring applications. Good research, training, writing and editing skills
- Understand the documentation process and able to accurately estimate task duration and meet schedules
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Knowledge of Microsoft Word, Adobe Acrobat, Distiller, Adobe/Macromedia Suite, Microsoft Project, Camtasia, and screen capture programs.
- Working knowledge of Visio, XML and HTML, Captivate, and Dreamweaver.
To apply:
Email HR
Pandora Graphic Designer – Oakland May 13, 2008
Posted by synergistech in east bay, graphic designer, staff opp.add a comment
We have a terrific opportunity for a talented graphic designer to join our team. You should have an exceptional eye and enjoy pushing the limits of design in all directions. You need significant experience designing in a variety of styles and should be comfortable juggling several projects with changing priorities.
Pandora’s graphic design team is responsible for creating cutting-edge online advertising that is well-integrated into the overall Pandora experience. You will have a level of creative freedom unusual in the advertising world. You will also help to maintain Pandora’s high standards of design for new features, communications projects, and more!
Primary Responsibilities:
- Graphic design and production of unique ad units and page skins
- Authoring of HTML and CSS to implement ad units
- Working directly with the ad sales team to design compelling custom ad units for major accounts
- Design of marketing communications materials
Requirements:
- Demonstrated ability to conceptualize creative, engaging consumer designs
- A BA in Graphic Design or related field
- At least 3 years of relevant experience, including online advertising
- Strong Photoshop, Illustrator, and Flash skills
- Comfortable working knowledge of HTML and CSS
- Ability to work quickly and flexibly while juggling several projects
- Ability to work in a variety of visual styles
- Knowledge of Actionscript and Motif Ad Kit is a plus
To apply:
Email HR
Intel QA Graphic Artist – Santa Clara May 13, 2008
Posted by synergistech in graphic designer, south bay, staff opp.add a comment
Job Code: 549979
Business Group
Intel’s Software and Solutions Group (SSG) works to increase the value of Intel’s products by enhancing all levels of software that executes on Intel based platforms. The group is directly engaged in design, engineering and diffusion of PC software technologies. The Intel? Software Network (ISN) provides a network of resources for professional developers at independent software vendors as well as corporate Information Technology (IT) shops, including access to technical libraries, support, education, and training. The Intel? Software Development Products are a full suite of tools that help software developers create the best software possible on Intel? architecture. For corporate end users, Intel? Solution Services, a professional consulting organization, uses its foremost expertise in Intel? architecture and next-generation technologies to design cost-effective, cutting-edge solutions to complex business challenges and helps businesses get the most out of their IT investments. A Software College provides onsite training on Intel software development tools and the latest Intel? products and technologies. Software represents a key element in Intel’s drive to advance the entire PC platform.
Responsibilities and Details
Intel’s Advanced Visual Computing group is seeking a Quality Assurance Graphics Artist for our Game Engine Technology group that is developing software tool pipelines for Intel’s next generation graphics silicon. In this position, you will be responsible for defining software test methodologies, and designing and implementing test content to validate gaming engines and tools.
Your responsibilities will include but not be limited to:
- Writing test plans, test cases and developing 3D content to ensure product quality, increase code coverage and minimize validation escapes to customers
- Ensuring timely software releases by improving efficiency, productivity and consistency through test automation
- Setting up and configuring systems required for testing
- Running tests, analyzing fails and reporting defects
- Gathering quality and validation indicators
- Working closely with other stakeholders, such as graphic artists, code developers, technical writers, program managers, technical support engineers, marketing professionals, and customers
Qualifications
You should possess a Bachelor of Science degree in Computer Science or similar field, with more than two years of experience in software testing and Quality Assurance. Additional qualifications include:
- Good understanding of QA for models, textures, animation, character rigging game animation and game logic
- Proficient using Maya, Photoshop, 3DS Max, XSI, Poser, Blender, FXComposer 2.0, RenderMonkey, DAZ Studio and similar tools.
- Excellent analytical and debugging skills
- Excellent technical communication skills to support a worldwide team
- Working knowledge of Web services (for example HTML, XML, PHP*, ASP*)
- Experience in commercial software development
- Experience in Windows* and Linux* operating systems
- Experience in test automation
- Experience in testing Game art and content
To apply:
Alexza Pharmaceuticals Medical Writer – Mountain View May 13, 2008
Posted by synergistech in medical writer, peninsula, staff opp.add a comment
Job ID: 0124
Alexza Pharmaceuticals is a specialty pharmaceutical company located in Palo Alto, California. We are developing breakthrough therapies for the treatment of acute and intermittent medical conditions. Alexza was founded by Dr. Alejandro Zaffaroni who is one of the most successful entrepreneurs in the biomedical industry with a long list of successful start-ups to his credit, including ALZA, Affymax and Affymetrix Corporations.
We have an exciting opportunity for a Medical Writer. This person will work closely with our multi-disciplinary team of scientists and engineers who are dedicated to the development of novel drug delivery technologies with the potential to revolutionize the treatment of several common diseases.
Responsibilities:
- Writes manuscripts for publication based on clinical study reports, published literature, and other sources as required.
- Prepares draft abstracts and posters for submission to/presentations at scientific meetings.
- Serves as author of clinical sections of a large volume of regulatory and clinical documents (e.g., study reports) supporting clinical trials and product approvals, working independently with minimal direction, while ensuring appropriate and effective collaboration with key functional contributors.
- Acts as an internal consultant to R&D functional groups on the content and optimal presentation of regulatory documents to facilitate achievement of submission objectives and in accordance with regulatory document requirements / guidance.
- Assists with the development of Company training programs with respect to regulatory submission requirements and related processes. Spearheads group initiatives in relation to document standards, continuing MS template development, cross-functional processes and other aspects of document management (in collaboration with publishing group). Participates in other highly complex Company-wide initiatives
Skills required:
- Excellent medical writing and verbal communication skills
- Knowledgeable of document management, authoring and publishing tools and their applicability for workflow efficiency
- Knowledge of global regulatory affairs and particularly the requirements and mechanisms for regulatory approval in the United States and Europe
- Must be organized, have the ability to successfully manage multiple projects, be able to work in a team environment, and communicate effectively in a fast-paced setting
Education and experience:
- Requires a BS or BA with 5+ years of relevant experience in a medical writing/clinical submissions environment directing/preparing documents for regulatory submissions
- Demonstrated experience in the preparation of regulatory documents
We offer competitive compensation and benefits including stock options, an exciting and collaborative work environment and excellent opportunity for career growth.
To apply:
